In this month’s Buzz Box, we explain the Tinkerbell Effect and Green Hydrogen and their impact for crisis communicators.
Crisis Management
COVID-19 Communication Takes a Deadly Turn
July 16th, 2021 by Seth ArensteinMonths ago, it seemed clear much of the COVID-19 story, at least in the United States, revolved around communication. It still does. The word ‘communication’ wasn’t used often when discussing battling COVID-19, but it remains… Continued
All Things Being Equal, A Trust Bank Helps You Emerge Faster from a Crisis
July 15th, 2021 by Seth ArensteinThis month’s Crisis Insider dialogue considers why two entities can react similarly to PR crises and obtain vastly different results: One company exits the crisis promptly, the other continues to experience issues. Our dialoguers are Maureen Cahill, partner, Bellmont Partners, and Dan Jasper, VP, communications, Mall of America. Interestingly, Cahill was Jasper’s predecessor at Mall of America.
Stephen A. Smith Brings ESPN Crisis, Yet Again
July 13th, 2021 by Nicole SchumanThe remarks not only allow the public to drag Smith through the mud, but take ESPN right along with it by showing that it will continue to allow these short-sighted, inflammatory takes and attitudes.
Ava Lane, VMI Crises Illustrate #MeToo Responses Still Lacking in 2021
July 12th, 2021 by Sophie MaerowitzAlthough the headlines in the last year have been been laser-focused on COVID and racial equity workforce violations, the #MeToo era is far from over. Recent responses to harassment, sexual violence and misogyny at a Michigan boutique and Virginia Military Institute indicate a lack of accountability and action following instances of harassment.
Handling ‘Bad Facts:’ UNC, ESPN and the Ad Industry
July 7th, 2021 by Seth ArensteinHow should communicators handle bad facts that they’re called on to clean up? When they’re true, own them, say veteran PR pros.
Adventureland Park Faces Crisis After Young Boy’s Death
July 6th, 2021 by Nicole SchumanA typical summertime activity, visiting an amusement park, turned tragic at Adventureland Park in Altoona, Iowa. On July 3, an 11-year-old boy, Michael Jaramillo, died after a group tube on the Raging River ride flipped over, trapping him and his family members underneath. The park’s response could have been more sympathetic.
Revenue-Hungry Athletic Associations Aren’t ‘Too Big to Fail’ at Crisis PR
July 1st, 2021 by Katie PaineWhether it’s tennis associations pitted against athletes, NHL hockey teams covering up sexual abuse, the NCAA battling its member universities and athletes, European soccer bosses jousting with fans or organizers of the Tokyo Olympics seemingly ignoring athletes, doctors and the majority of Japanese citizens–the antediluvian approach of these sporting entities to stakeholder communication is inescapable.
Subway’s Tuna Troubles Return, Reminding PR Pros to Monitor for Fishy Sentiment
June 29th, 2021 by Sophie MaerowitzA revival of the “Subway tuna” controversy is the cyclical crisis that few PR pros want to see on their plate. Monitoring and dark pages can help, experts say.
Toyota’s Response on Political Contributions Angers Consumers
June 28th, 2021 by Nicole SchumanWhat a start to the week for anyone working for Toyota PR. Axios released a report late Sunday (June 27) regarding the car maker’s political donations, which were found to fund 37 donations to Republican election objectors.