Crisis Management

The PR News Checklist: 9 Tools to Prepare for Any Crisis

January 9th, 2019 by

Here are some of the tools that communicators will be speaking about at our Crisis Management Summit, Feb. 27-28 at the Eden Roc on Miami Beach

Public Speaking Advice for the CEO in Crisis

January 4th, 2019 by

A legend in the auto industry, Carlos Ghosn has called a Tokyo jail cell home since before Thanksgiving. The former Nissan and Mitsubishi Motors chairman allegedly failed to report millions of dollars in income. He might get the chance to speak in public next week. What should he, or other CEOs in hot water, say in such a situation?

Botched Crises of 2018 Show the Need for Speed, Transparency in 2019

January 1st, 2019 by

2018 was a blockbuster year, but only if measured in the number of boneheaded moves brands and executives made time after time. The surfeit of poor crisis responses has provided myriad lessons that should be used in 2019, Katie Paine argues.

How the Motion Picture Association Uses a Simple Planning Sheet to Prepare for Crisis

January 1st, 2019 by

Effecitve crisis response is a combination of advance planning and good decision-making during the crisis. For the first Stealable Slide of 2019 we turn to a time-saving tool designed to help organizations and brands plan their crisis response.

Takeaways and a Special Note About PR News’ Crisis Summit in February

January 1st, 2019 by

In each edition of PR News we highlight takeaways from select articles as well as important additions to the PR News Resources Center.

PR Lessons Learned from the 2018 Political Scene

December 31st, 2018 by

Veteran PR pro and former journalist Arthur Solomon offers the second of his two-part series about the valuable lessons communicators can learn from federal government communications. Pulled from 2018’s headlines, the examples he uses offer lessons in ethics, crisis and other PR activities.

A PR Pro Picks 2018’s Best PR Crises [VIDEO]

December 21st, 2018 by

‘Tis the season for best of lists. PR is not different. Some communicators spend down time debating the top PR crises of the year. That’s the crux of this short video from Ashley McCown, president of Solomon McCown. See if you can guess what her top 5 PR crises of 2018 are before you view the video. A few hints: not all are examples of poor crisis management and her top crisis is the toughest to guess. Good luck.

prada blackface figures

5 Communications Takeaways From Prada’s Product Backlash

December 17th, 2018 by

Prada is in hot water after releasing a product that many on social media are calling racist. The company has issued a statement in response and removed the product from its shelves. But how can it—and other brands—avoid making the same mistake in the future?

A Crisis Double Play: How the Washington Nationals Fielded a Nationally Televised Fight

December 14th, 2018 by

It was a nightmare scenario for Jennifer Giglio. Leading communications for the Washington Nationals Ball Club, she was accustomed to player tempers flaring and even some battling and fights behind the scenes. But nothing could have prepared her for the televised altercation between closer and team “bad boy” Jonathan Papelbon and “golden boy” right fielder Bryce Harper.

Who’s Monitoring Your Social Channels During the Holidays?

December 13th, 2018 by

The holiday season is here and many are making merry away from their desks. Yet social engagement doesn’t end, not even on Christmas, says Emma Monks, Crisp’s head of trust and safety. In fact, more social messages are sent to retailers during the holidays than at any other time. Here are a few ways brands can mind their social channels and reduce risk during the holidays.