Crisis Management

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Is Mueller’s Silence His PR Lesson?

September 14th, 2018 by

Considering how often President Trump attacks him, special counsel Robert Mueller seems to be ignoring the PR maxim that if you don’t write your own narrative, someone else will do it for you. On the other hand, Mueller might prefer to allow the 30+ indictments he’s produced to do the talking for him.

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A Decade After Our Economy Crashed, Financial PR Still Has a Transparency Problem

September 13th, 2018 by

Goldman Sachs offered a blanket denial to the reporting from a story published earlier this week in the New York Times, which accuses Goldman of dismissing claims from a top executive who used the firm’s own whistleblower hotline to call out a litany of ethical violations he saw from the inside. Goldman’s statements on the matter call to question why transparency and accountability remain so difficult for the bank to put into practice, and its statements similarly raise more questions.

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A New Blueprint for Emergency Communications as Hurricane Florence Looms

September 12th, 2018 by

As Hurricane Florence makes its way towards the U.S. Eastern seaboard, officials are urging residents of coastal North Carolina, South Carolina and Virginia to evacuate before the storm makes landfall. But, as with all with major storms, some people just won’t listen. Communicators across government agencies and political offices alike must contend with skepticism, fear and just plain stubbornness from constituents when making announcements about hurricane preparedness and evacuation.

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Misinformation Spreads After Reports of Sick Passengers on Emirates Flight

September 6th, 2018 by

After an Emirates Airline flight originating from Dubai landed in New York just after 9 a.m. on Sept. 5 with over 100 passengers complaining of illness symptoms, the spread of information was seemingly as swift as the reported illness. And as is typical during public health concerns, much of the information was later proven to be incorrect or misleading.

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PR Lessons from Steve Bannon’s Dis-Invitation to the New Yorker Festival

September 4th, 2018 by

It may be difficult to separate personal feelings from professional ones when considering the story of Stephen Bannon, the former Trump White House strategist, being dis-invited to appear at the New Yorker Festival next month. Nevertheless, the incident provides several timely lessons for communicators in these uncertain times.

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Most PR Pros Have Quick Access to News but Crisis Response Remains Slow

September 1st, 2018 by

A new study from PR News and Dataminr finds nearly 40% of PR professionals lack immediate access to breaking information. Roughly the same percentage admits developments about their brand caught them off-guard.

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Two Crisis Experts Evaluate U of MD, Moonves, MoviePass, Musk and PA Grand Jury Report

September 1st, 2018 by

There have been a slew of PR crises this summer, so we asked Hill + Knowlton head of crisis/risk Kevin Elliott and kglobal crisis SVP Scott Sobel for their take on several: the response to the PA Grand Jury report; Les Moonves and CBS; MoviePass; Elon Musk: and the death of Jordan McNair, a football player at the University of Maryland. While Elliott and Sobel agree on the importance of a rapid response and transparency, the particulars of the responses and tactics in the various crises divided these experts in several cases.

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Takeaways From Crisis Survey, Budget Roundtable and New to the Subscriber Resources Center

September 1st, 2018 by

In each edition of PR News we highlight takeaways from select articles as well as additions to the PR News Resources Center, available to subscribers only at: http://www.prnewsonline.com/subscriber-resources/

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Comedic Timing: Crisis Lessons From Louis C.K.’s Surprise Return to the Stage

August 28th, 2018 by

How long does it take before a crisis is truly over? That’s a question some communicators might be asking after news broke that comedian Louis C.K. performed live for the first time since sexual misconduct allegations against him went public in November.

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Vape Makers JUUL Supporting E-Cigarette Regulation? PR at the Perfect Time

August 27th, 2018 by

This could have easily have been a moment of crisis for JUUL Labs, manufacturers of the eponymous JUUL e-cigarette vaporizer, after The New York Times published a lengthy investigative report Monday detailing the company’s history of marketing its sleek, easy-to-use vaporizer to underage consumers. Instead, the fact that nothing nuclear happened to JUUL Labs this morning is a testament to the brand’s “proactive, not reactive” approach to reputation management.