Organizations may work in a multitude of industries and locales, but all have something in common in a world where competition is on the rise: a growing need to put themselves in front of and promote themselves to rapidly changing client bases. From a social media standpoint, all face a pressing demand to redefine the shape of communications and outreach efforts to better meet these audiences’ changing interests and methods of interacting with an increasingly connected and social world.
With the continual introduction of new platforms and instant response, management and moderation becomes a key skill for any brand. Contrary to popular belief, the titles social media manager and community manager are not interchangeable. Both work towards the positive promotion of a brand underneath the direction of the marketing department, but the similarities really stop there.
The New York Times reported Facebook receiving a record $5 billion fine from the Federal Trade Commission in regards to “deceiving users about their ability to control the privacy of their personal data.” Facebook also received a $100 million penalty from the Securities and Exchange Commission for neglecting to inform investors about the risks of utilizing private data. To top it all off? The FTC ordered Facebook to hold themselves accountable and increase transparency surrounding data practices by creating a privacy committee.
Because reputation lies at the heart of public relations, organizations have come to determine their own definitions of brand safety as digital marketing evolves. Brand safety is no longer solely about ad placements, but has grown to include associations with malevolent sentiment, influencers’ stodgy backgrounds and unfortunate algorithmic decisions.
Amazon’s Accelerator program, launched in spring 2018, provides select manufacturers with prioritized exposure in exchange for commitment to marketing on the platform. Amazon offers placement at the top of search results in addition to feedback and shipping logistics assistance, on the condition that businesses meet sales quotas and dedicate branding to the conglomerate platform. The deal may sound like a no-brainer for struggling enterprises and start-ups in need of publicity, but coming under the protection of the tech giant’s umbrella could mean signing away native audiences and the potential for independent PR.
Yesterday, Bloomberg cited a 2018 Pew Research Center study that found YouTube to be the most popular online platform among those in rural America—at 59 percent—drawing more eyes than Facebook, Instagram, Twitter and more. This trend comes bundled with some strong takeaways for communicators about why how-to, service-oriented content always does well and why YouTube is a more powerful platform for engagement than many PR Pros realize.
Social media guru and Thrillist audience development director Erin Weaver served up wisdom backed by personal flare at PRNEWS’ Digital Bootcamp yesterday, emphasizing the value of content and illustrating for the audience why excelling at Google Analytics is a goal worth prioritizing.
Whether or not Alexa or Siri are your best girlfriends, public relations practitioners should research and explore the extent to which their organizations use AI and its performance. According to the Marketing Artificial Intelligence Institute: “AI is the umbrella term for the algorithms, technologies and techniques that make machines smarter, and give them superhuman capabilities.” While AI may seem smart enough to set and forget, responsible pr pros should lean in to the learning, advantages and possible disadvantages the tools may provide.
On July 16 PRNEWS will honor some of the best female communicators in healthcare during its Top Women in Healthcare Communications awards luncheon. NY’s Yale Club will be the venue. Ahead of that gala event, we asked a trio of healthcare communicators, who also will help us present the awards, about how to break through the noise of the internet and maintain the human touch.
Google has several enterprise-level tools that require a budget, but many of its tools—including Data Studio, recently graduated from beta—are completely free for the time being. Our roster of SEO and Analytics pros will be discussing some of these tools next month at PRNEWS’ Digital Boot Camp: Using Google Tools for Communicators, July 17 at NYC’s Yale Club. Ahead of the boot camp, though, there’s no reason why you shouldn’t feel empowered to start familiarizing yourself with these tools now. Communications professionals would be well-served to start experimenting with Google’s latest offerings, tinkering with messaging placement and delivery to see what resonates most with audiences.