Crisis Management

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Consumers are stressed about the current financial market.

Financial Industry Free Fall Engages the Communicators’ Cavalry

May 10th, 2022 by

Communicators, once again, will answer the call and serve as the cavalry in a sea of confused and worried financial clients. 

McKinsey, Balfour Beatty: Is it so Hard Coming Up with a Good Excuse These Days?

May 3rd, 2022 by

Several congressional hearings prove companies aren’t heeding crisis communication basics. The results are awful.

PRNEWS Crisis Summit Mixes Global Scenarios with Reality

March 10th, 2022 by

Some industry conferences are insular, oblivious to external events. That wasn’t so at the recent PRNEWS Crisis Management Summit in Miami Beach.

Ukrainian President Zelenskyy speaks at podium

Zelenskyy, Ukraine Winning War of Information, PR

March 2nd, 2022 by

From a news and information delivery perspective, President Zelenskyy and the Ukrainian people are conducting a master class in the utilization of modern communications tools to inform the public about crisis.

PR Advice for Openly Political Artists: Know the Consequences

March 1st, 2022 by

PR advice is clear for artists who work globally and are openly political: know the consequences. Several Putin allies are learning this the hard way.

Torossian and CNN: Badly-Handled Crises in Our Backyard

February 28th, 2022 by

Two recent crises hit close to home for the PR profession. On February 16, Keith Kelly broke the news in Crain’s New York Business and AdAge that Ronn Torossian, CEO of the 5WPR Agency, secretly purchased an industry newsletter, Everything-PR, and used it to hype his firm and bash rivals. At the same time as Kelly’s article appeared, the war rooms over at CNN were busy. The issue was dealing with revelations of misconduct, ethical lapses and a widely-known-if-never-acknowledged affair.

golf ball by a hole

Mickelson’s Misguided Musings Create Mess for PGA Stakeholders

February 23rd, 2022 by

Mickelson acknowledges his faux pas, but turns the conversation to the PGA and the need for the sport of golf to change. He seems to shun responsibility. 

There’s No Such Thing as an Effective Apology Anymore

February 22nd, 2022 by

Quit pretending that a sincere apology is an effective PR tactic, the author argues. Hang tough. Apologizing during a crisis could ruin you.

spotify app on phone next to headphones

Actions, Dialogue Speak Loudly in Spotify-Rogan Incident

February 17th, 2022 by

Does the Joe Rogan-Spotify incident signify a turning point for crisis communication since both Rogan and Neil Young emerged victorious?

Jennifer Sey on Fox News

Levi’s Exit Adds Fuel to Employee Activist Fire

February 16th, 2022 by

Erstwhile Levi’s brand president Jennifer Sey published an essay announcing her resignation from the company, reviving unanswered questions about employee activism.