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Social media impressions is not the number of people that your post impressed. This, in part, is why social media is outgrowing its reliance on impressions as the sole metric for success. Consumer engagement (likes, shares, retweets and comments) has become the top priority. Here are eight easy tips communicators and marketers can use to bolster consumer engagement on social.

In a wide-ranging address during day 2 of PRNEWS’ Crisis and Measurement Summit in Miami, political strategist Ana Navarro had positive and negative things to say about social media. In the end, though, she believes PR pros have a difficult but important mission to promote truth in messaging. “Don’t give up on the facts,” she said.

Crisis communications principles are well known, and most companies and organizations have robust crisis plans. Still, we see daily examples of iconic brands floundering with crisis. Why? Former Burson-Marsteller chairman and new novelist Jim Lindheim addressed this issue during his keynote at PRNEWS’ Crisis and Measurement Summit in Miami. In addition, attendees received a bevy of crisis takeaways during the Feb. 25, 2020, sessions.

There’s plenty to learn about PR in college programs. On the other hand, there are few better teachers than actually practicing PR on the job. Four years out of college, our author argues that managing expectations is a key area that PR classes failed to cover. Here’s what she’s learned attending the college of hard knocks.

Last week the still-profitable brand Victoria’s Secret (VS) was sold. Could this be part of the brand’s attempt to recover its reputation? Is the sale a way of signaling VS is ready to make a significant change in its products and messaging? From a PR, crisis and reputation perspective, will it be too little too late? Can VS come back from its low point and convince customers that it’s a label for women with various body types?

We often hear about the adversarial relationship of PR and legal departments. Replacing that traditional viewpoint is one that advocates for a collaboration between communicators and lawyers, particularly as PR becomes a strategic advisor in the C-suite and boardroom. Exploring that collaboration in the regulatory space finds the lines are blurring between PR and legal.

Whether you’re crafting social media posts, blogs or website content, it’s not easy to feed the dreaded content beast. This most inhospitable of creatures is sure to bite your hand when it’s hungry. And that’s 24/7. To calm this animal, spend time to make your written and visual efforts shine—even if that means producing less content at the outset. In addition, use that great content in various ways and on different platforms to fulfill the beast’s voracious appetite.

Inspired by Glassdoor’s Top CEOs of 2019 list, we decided to review the top CEOs at the largest PR agencies across the world. Utilizing the PRovoke 2019 Agency Rankings, as well as Glassdoor’s CEO and employee approval ratings, we found a dynamic list of communications leaders, working with some of the world’s top projects and talent.

It can be a dirty business defending criminals. Whatever you might think of those who represent Harvey Weinstein in court, you have to admit his lead attorney, Donna Rotunno, is, for the most part, using earned media tactics well. Her PR goal seems to be building name recognition in anticipation of future #MeToo clients.

Brand love isn’t just for consumers. We at PRNEWS found campaigns to fawn over. Our team picked recent campaigns we loved most, delivered across various platforms. Here are the memorable messages that made us swoon on Valentine’s Day and every day.