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Communicators can perform what looks like magic when they win approval from the C-suite. But what looks like magic starts with reading and understanding data, and presenting it in a comprehensive way. Check out the strategic takeaways from our webinar: How to Prove Social Media ROI to the C-Suite

Crisis is going to strike your clients. This is just reality. So not preparing in advance for a crisis means exposing your clients to potential disaster. In an age when bad news and missteps become public and go viral at the speed of social media, it is absolutely essential to have a concrete crisis prevention and response plan in place. Here are four tried-and-true steps to keep your clients’ reputations safe.

To kick off Pride Month, Budweiser UK announced its partnership with London Pride by launching a “Fly The Flag” campaign featuring nine different brightly-colored Budweiser pint glasses, each depicting a different pride flag. Suffice to say, Twitter wasn’t having it. Advocates in the queer community resented seeing their flags used to sell beer, calling it opportunistic and insincere. Others lamented that Budweiser went too far by over-explaining what the various flags meant.

Eight brilliants students became co-champions of the National Spelling Bee in historic fashion on May 30, 2019. While many communicators will never have to spell the likes of these grammatical behemoths, mistakes can occur even with simple words. Spelling remains one of the top priorities of communications professionals, because spell check cannot always save a true blunder. Typos and misinterpretations still happen.

When it comes to SEO, for better or worse, you’re playing for Google’s team . The thing is, Google changed the landscape a few years ago. So what are the new rules of SEO? We’ll be delving into this our Google Boot Camp for Communicators, going down July 17th at The Yale Club in NYC. Until then, here are three basic rules for solid SEO that can help communicators gain a much-needed base of tech literacy.

Pride Month in June is not only a celebration of how much better things have gotten in a country that once treated LGBTQ people as social pariahs. It’s also a reminder that we still have a long way to go to true equality. Two PR pros discuss the past, present and future of LGBTQ issues and how they relate to PR. This also will be the subject of a June 6 panel at the Museum of Public Relations in NY.

The word “relationships” is baked into the term “media relations,” and we often nurture and grow those relationships around privileged dialogues and access. But in an age when journalistic credibility is often under the microscope, PR pros should be conscious of how the access we provide can stain reporting, learn the editorial guidelines of the publications we work with and make sure our sources will put their names on the record unless their safety is at risk.

What should you be charging clients for your work? There is no definitive answer, but either coming in too low or too high can cost you.

As influencer marketing evolves, PR pros have gotten better at collaborating with influencers on content. But we can do better, communicator Adam Ritchie argues. PR pros can collaborate with influencers to create compelling products too.

IHOp is at it again. During the Memorial Day Weekend, a traditionally slow news period, it tweeted that the p in its name soon will stand for something other than pancakes. Of course, last year it raised its blue roof when it announced the letter b would replace the p. That short-lived stunt left the brand seeming inauthentic to some, though sales rose and IHOp was a topic of conversation for at least seven days. Has the brand learned from last year?