Some communicators believe that a brand should always keep its head down during a crisis, focusing on containing any issues internally and speaking to as few members of the media as possible. This is not always the best course of action, though. A sound media relations strategy can not only mitigate your crisis once it becomes external, but also help educate your audience and retain brand trust.
Stories by Justin Joffe
Vaporizer manufacturer JUUL Labs has gotten out in front of looming regulations on the e-cigarette industry by transforming its brand into stewards of legitimate and responsible vape use. Yesterday, the brand announced it would cease sales of its four flavored vape pods in all of the 90,000+ retail stores that currently carry its products, and delete all social media accounts but Twitter.
AI will greatly affect the communications business, whether we understand it or not. Just last week, the Chinese Xinhua News Agency debuted the world’s first AI news anchor. AI clearly has big plans for communicators, but how do communicators plan to use AI?
For all the sometimes contentious back-and-forth between PR pros and journalists, both types of communicator share some similar goals when it comes to getting a story published. Similarly, both roles share a need to master artful pitching, and knowing what an artful pitch looks like. When it comes to media pitching, staying mindful of your audience means that the PR pros getting the highest return on their pitches know what it means to think like a journalist.
PayPal’s director of corporate communications, Amanda Miller, shares how PayPal packages its data to easily leads journalists to a story. “I believe that the relationship between a publicist and a reporter is a partnership, a collaboration,” she says. “We both have a job to do, and it’s my job to give you the information you need to tell the story that I want you to tell, then work with you to help make sure that the facts are accurate.”
Asked what type of social video they watched most, consumers’ top three responses were telling: how-to videos, lists, and clips about sales and promos. Two of these video types also translate to strategies for engagement through editorial content—the reason people read so many listicles and how-to pieces is because they want to know, upfront, how the information you are providing benefits them. It’s unsurprising, then, that providing a service to your audience through how-to content and lists provides many happy returns in video form, too.
Apple CEO Tim Cook took to the stage at Wednesday’s International Conference of Data Protection and Privacy Commissioners open session and took a pot shot “platform and algorithms” that “weaponize personal data,” as senior executives from Facebook and Google watched in silence. His words support the increasingly popular belief among communicators that social media regulation will actually be good for the big platforms, as it leads to improved user trust.
Search engine optimization is a necessary skill for any communicator who wants to earn a spot on page one of Google search, but it’s often less of a cross-organizational best practice and instead siloed into a niche function. Because of this, certain content decisions might be cause for rethinking your organization’s SEO strategy. And influencer marketing is one of those cases.
Ticketmaster’s banking on the hope that it’s decision to become the largest B2C brand to openly embrace technology will curb some of the reputational damage its done to itself over the years. But will its educating the masses on the transparency of blockchain make a difference if people don’t understand it?
Your strategy for getting that copy to the top of the newsfeed only works until it doesn’t, right? Not entirely. As an extension of solid communication skills, good, clear and direct writing will always be a highly valued skill on social. We caught up with Devon Harris, brand strategist at Twitter, to learn about some new and evergreen strategies for making sure your brand copy reaches—and resonates—with as many people as possible.