Ahead of our Crisis Management Summit March 8-9, 2022, in Miami, we spoke with keynoter Chris Chiames, CCO at Carnival Cruise Line.
Crisis Management
Better.com is Tip of 2022’s CEO PR Crisis Iceberg
January 19th, 2022 by Seth ArensteinWe’re just weeks into 2022 and the number of CEO-related PR crises seems overwhelming. Ignorance at the top is not bliss.
Internal Email Becomes External Issue for Carhartt
January 18th, 2022 by Nicole SchumanA brand popular with laborers and fashionistas, Carhartt took its turn on the cancel culture carousel following the leak of an internal memo.
Crisis Prep and Reputation Don’t Count, or Do They?
January 10th, 2022 by Seth ArensteinIn the long run, do crisis prep and reputation mean anything? 2022 may provide early answers.
Lessons from the Worst Communication Blunders of 2021 And What We Can Do About It
January 4th, 2022 by Katie PaineThanks to advertisers and the media’s focus on engagement as a key metric, crises have surfaced and been amplified at a far higher level in 2021 than they were in 2020. Because they bump up engagement numbers, the plague of misinformation, disinformation, rumors and lies skyrocketed to the top of everyone’s news feed and we all got angrier at everything. And, since anger drives engagement and engagement bolsters advertising revenue, the cycle will just get worse in 2022. But there are lessons we can take with us into the new year from all the messes that CEOs made, and PR pros were asked to clean up.
The Crisis Lessons of 2021: Truth, Empathy and Promptnesss
December 21st, 2021 by Deborah HilemanWe expected good things from 2021. Instead, it delivered large doses of frustrating virus protocols, political turmoil, mistrust, disinformation and reputation gaffes. Classic PR blunders generated headlines when leaders failed to learn from history. Here are a few cautionary tales as we look to 2022.
PR Predictions for 2022 from the PRNEWS Team
December 20th, 2021 by PRNEWSCommunications continues to be an essential function, particularly as companies, organizations and individuals continue to wade through pandemic challenges. The PRNEWS editorial team highlights some innovations and predictions we predict will be important for 2022.
December’s Crises Show Direct Approach Works Best
December 20th, 2021 by Seth ArensteinThe holidays arrived early for crisis communication fans. There was no shortage of stories to peruse. All featured ghosts of crises past, whose protagonists we’ve covered in Crisis Insider.
One View of the Year’s Top PR Crises [VIDEO]
December 15th, 2021 by PRNEWSIt’s a tradition for Solomon McCown & Cence to share its video of the year’s top PR crises with us. This year’s video offers plenty of lessons.
Amazon Crisis Response Lacks Humanity, Increases Labor Practice Scrutiny
December 13th, 2021 by Sophie MaerowitzAmazon has responded to a deadly warehouse collapse that killed at least six employees with several rote “thoughts and prayers” responses from spokespeople. Add a too-little-too-late comment from executive chairman Jeff Bezos, and any company would find itself in a communications crisis with long-term consequences.