The latest battle between the White House and social media platforms began on May 26, when Twitter attached a “Fact Check” notification to President Trump’s tweet which included misinformation about mail-in voting.
Crisis Management
The Pandemic will Hasten Changes in PR and PR Agencies
May 27th, 2020 by Alex SlaterIt is clear that until the pandemic is over, the world will experience constant change and heightened uncertainty. This should be good for PR, as demand for strategic communication will remain strong. In addition, there will be plenty of changes in how PR looks and functions once the pandemic subsides.
Franklin Templeton Issues Timely and Effective Crisis Response Following ‘Central Park Karen’ Incident
May 27th, 2020 by Sophie MaerowitzOn Memorial Day, a video went viral of a white woman, Amy Cooper, calling the police in New York City’s Central Park on a black man, Christian Cooper (no relation) after he asked her to leash her dog in a leash-required area. The video sparked widespread outrage at Ms. Cooper’s racist report, with some lawmakers calling for false calls to law enforcement like Amy Cooper’s to be classified as hate crimes. Franklin Templeton, Cooper’s employer, enacted a rapid crisis response.
NYSE Chief’s Reopening Message as Bullish as the Market
May 26th, 2020 by Seth ArensteinThere’s no more iconic symbol of US business than the NY Stock Exchange (NYSE). Specifically, its floor. That floor reopened today. How its president Stacey Cunningham communicated it likely will serve as a template for other businesses.
Diversity and Inclusion Remain Essential During the Pandemic
May 26th, 2020 by Angela Chitkara and Soon Mee KimIn the wake of events of the past few days, we’ve decided to slow or suspend many of our activities on this site so we can reflect on diversity and inclusion. As one of the authors of the essay, Angela Chitkara, said, “People are hurting. We need to take a good look at ourselves and ask what kind of society and organization do we want to be.”
Olympic Committee Learns Lesson, Pivots on 2021 Communications Strategy
May 21st, 2020 by Nicole SchumanAfter 2.5 months, the International Olympic Committee seems to have seen the error of its ways. Back on March 3, as the coronavirus began to ramp up in several parts of the world, IOC president… Continued
Communications to Play Large Role in Restaurants Reopening
May 20th, 2020 by Nicole Schuman and Seth ArensteinWith all 50 states reopening in some fashion today, many people are wondering when it will be safe to eat out again. In this first of a series about reopening various industries, we examine the role communications will play. In the case of reopening restaurants and other eateries, communication will be key.
Dow Chemical Faces Down a Crisis in a Crisis
May 20th, 2020 by Sophie MaerowitzAs of Tuesday evening, two dams have failed in Midland, Michigan, the home of Dow Chemical’s headquarters. Given chemical products including pesticides and Styrofoam are produced in the area, Dow’s current weather-related crisis could soon erupt into an environmental catastrophe. Gene Grabowski, partner at D.C. firm kglobal, says that at this early stage, Dow’s communications team is responding “intelligently and appropriately” to the flooding in Midland.
Data Shows PR and Media Working Harder During The Pandemic
May 20th, 2020 by Seth ArensteinData provided to PRNEWS confirms what media relations pros have been feeling since the pandemic arrived–communicators are pitching more than they did prior to the novel coronavirus. Fortunately, journalists are opening more pitches than they did before the pandemic.
Four Tips to Navigate Reputation-Challenging Crises
May 19th, 2020 by Rob DoolittleThe pandemic shows it’s impossible to predict a crisis. On the other hand, assessing likely risks, preparing a response plan in advance, understanding processes and practicing regularly will ensure success during most crises.