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We’ve all had to deal with unhappy customers, whatever our line of work. If you’re an agency PR pro, you have to respond to unsatisfied clients from time to time. If you’re an in-house PR or marketing pro, perhaps you’ve seen customer dissatisfaction played out in public on Twitter. It can be disheartening for sure, … Continued

We’ve all had to deal with unhappy customers, whatever our line of work. If you’re an agency PR pro, you have to respond to unsatisfied clients from time to time. If you’re an in-house PR or marketing pro, perhaps you’ve seen customer dissatisfaction played out in public on Twitter. It can be disheartening for sure, … Continued

Make a more meaningful commitment to CSR with your most valuable resource.

Perhaps it might be appropriate to avoid making resolutions and vow to break some of them.

As a communications pro in an organization you need to ask yourself what would you and your brand have done if a bombing or an attack occurred near your headquarters or other offices?

With some 176,000+ people converging on Las Vegas, January 6-9, for CES, how does one survive? Get around? Think?

We are operating in a world of constant change and disruption; a world in which every stakeholder has a voice if he or she chooses to speak out.

Check out these four New Year’s resolutions to think about and blend into your daily routine that can keep you on top of the game.

As communications specialists we will always be in a position to add value. The question is: how can our skills add the best value?

This agency activated a network of more than 46,000 bloggers to help its client spread the message of doing good with the #DeedADay campaign.