man doing a video conference

A Shortlist of COVID-19 Era Communications Tools

April 7th, 2020 by

Working in quarantine poses unique challenges for communicators. What videoconference tools should you be using? Can you air a video press conference or statement from your CEO remotely? These questions and more were asked of PRNEWS’ recent webinar panel on COVID-19 communications. For answers, we scoured the web and polled the PRNEWS community for their favorite internal and external digital communications tools amid the crisis.

How to Respond to Media Inquiries About Employees Testing Positive

April 6th, 2020 by

As the number of confirmed coronavirus cases rise, your organization likely will need to respond to media about an employee(s) testing positive. This is not a time to panic. To help you respond, we offer guidance from the law firm of Goldberg Segalla. Key points include communicating calm, being transparent and offering accurate information about the employee and your coronavirus procedures.

Tips for Health Care Providers on Communicating During COVID-19

April 6th, 2020 by

Communications during COVID-19 is fraught with challenges. From communicating to employees about the potential for pay cuts, furloughs or even layoffs, to determining how to notify people of exposure to the virus, communicators have their work cut out for them. Since health care arguably is at the center of most of our lives at the moment, communications in and out of hospitals is in the spotlight.

‘Coronavirus Has Made Me Long for a ‘Normal’ Crisis’

April 3rd, 2020 by

You know things are bad when a chief communications officer longs for a ‘normal’ crisis. That’s the case for City of Toronto’s CCO Brad Ross as he works to communicate vital messages during coronavirus. At least crises during pre-COVID-19 had a timeline, Ross writes. “Give us a fighting chance. COVID-19 is otherworldly,” Ross laments.

PRNEWS GRADES: Brand Responses to Coronavirus

April 3rd, 2020 by

The PRNEWS staff comes across many examples of brand advertising and communications every day. We have compiled a weekly assessment, published Fridays, with staff members providing their choices of the most notable, good or bad. We hope these brief examples will provide a learning experience about what works and things to avoid during this difficult moment.

stick figures, undecided, yes or no

What to Post On Social Media in a Global Crisis: 7 Communicators Weigh In

April 3rd, 2020 by

If you post a brand-focused, non-coronavirus update to your social media account, how will your audience take it?
During a recent webinar hosted by PRNEWS, communicators mulled over the question, many of them concerned that promoting goods or services, fundraising efforts or other non-coronavirus content would come across as tone-deaf. To help clear up questions about when, why and whether to post to social in an unforeseen digital environment, we asked seven communicators to offer their takes.

How PR Can Break Through COVID-19 News Fatigue

April 2nd, 2020 by

As news fatigue sets in, communicators are left with an uphill battle. The situation changes daily, with deaths and infections ever-increasing and new policies and information about how individuals can stay safe being updated constantly. People still need information, the challenge for PR is to make sure they get it.

Four Ways Communicators Can Add Value During Coronavirus

March 31st, 2020 by

You’ve created your coronavirus messaging plan and advised executives to communicate authentically, transparently and from the heart. Your job is far from over, though. Perhaps the most important thing a communicator can do at this time is to be available and make plans for the day when the coronavirus ebbs.

thumbs up and thumbs down

COVID-19 on Social Media: A Duo of Brand Triumphs and Misses

March 30th, 2020 by

While social media influencers and celebrities have had some cringeworthy moments in recent weeks, brand entities as a whole seem to be starting to find their footing, putting out more nuanced messaging and recalibrating their responses when they don’t land as intended. Here’s a look at a health care organization and two name-brands that made waves on social around COVID in recent days.

Podcast Launches in the Time of Coronavirus

March 30th, 2020 by

This is a time when the public likely won’t mind over-communication as people clamor to learn everything they can to protect themselves and their families. And while every organization has its preferred method of distributing information to its audience, some are turning to podcasts for more comprehensive discussions around necessary information.