Among the topics PR people talk about most at trade events is how media relations has changed. The typical comment is that newsrooms contain fewer reporters who are busy covering more beats than is humanly (or humanely) possible. Pretty much gone are the days of reporters having time to be able to schedule casual lunches… Continued
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Heineken is facing a backlash on social media for a Heineken Light advertisement that many are calling racist. The offending ad portrayed a bottle of Heineken Light sliding across a bar past black patrons and into a white customer’s hands, along with the tagline, “Sometimes, lighter is better.” Two crisis management experts weigh in on this latest messaging fumble.
The world’s largest unboxing broadcast live on Facebook, a luxury hotel chain sharing its service values on Twitter, pancreatic cancer awareness spread through Instagram: these are just a few of the worthy social media campaigns spotlighted by the 2018 PR News’ Social Media Awards finalists. The winners of PR News’ Social Media Awards—which showcase the top social media campaigns and honor the individuals behind their success—are announced at an annual luncheon in New York City. This year, PR News’ Social Media Awards Luncheon will be held May 23, 2018 at The Yale Club.
It sometimes seems that brand communicators and marketers operate in silos within their companies. When it comes to social media, though, they appear to be reading from the same script. In 2017 the Consumer Electronics sector followed the pattern of other industry sectors by posting fewer pieces of social media content, but gaining more consumer engagement.
Newsrooms seem to be changing, based on what’s discussed during PR conferences. Practically speaking, how are they are changing and at what pace? Those were some of the questions researchers from the Tow Center for Digital Journalism at Columbia University wondered about as they began studying the composition of NYC-area newsrooms.
Several weeks ago we reported Statista’s survey of 10,000 U.S. adults 18-64 provided patterns concerning how the sexes made purchases. The differences between the sexes seemed small. This week we have another survey that shows the sexes indeed are shopping differently, at least when online devices are used. In addition, women are better bargain hunters than men.
A survey of some 2,000 Americans taken last week as the Facebook-Cambridge Analytica data breach story was ebbing reveals few surprises. The Reuters / IPSOS survey, however, emphasizes one aspect of the future for Facebook: trust in the company has been battered.
The Selfie Generation is a difficult moniker for Millennials to be proud of. A new study from Fuse Media could help. It argues that Millennials are far more interested in values, diversity and societal issues than they appear to be. And while they are more comfortable with social media than older generations, their dependance on communications technology is highly overrated.
Savvy communicators know that having a crisis plan in place before a situation emerges is crucial for any brand. But not every negative comment requires a full-scale mobilization of the proverbial troops. Some social media crises can be mitigated before they gain widespread attention. Taking a tiered approach to crisis management strategy is important for avoiding blunders. By examining your company’s audience and vulnerabilities ahead of time, you can create protocols for each tier.
The March for Our Lives on March 24 attracted huge crowds across the country in support of gun reform. But upsetting the march’s No. 1 trending position on Twitter that afternoon, the National Rifle Association released an interview with rapper and activist Killer Mike. The interview was widely criticized by gun-reform advocates but it quickly became something else: a textbook example of the power influencers have to further a national conversation, sometimes at the expense of the very organization with which they are affiliated.