A revival of the “Subway tuna” controversy is the cyclical crisis that few PR pros want to see on their plate. Monitoring and dark pages can help, experts say.
Crisis Management
Toyota’s Response on Political Contributions Angers Consumers
June 28th, 2021 by Nicole SchumanWhat a start to the week for anyone working for Toyota PR. Axios released a report late Sunday (June 27) regarding the car maker’s political donations, which were found to fund 37 donations to Republican election objectors.
Effective Communication Can Overcome Vaccine Avoidance
June 23rd, 2021 by Bill NovelliThe coronavirus vaccines were supposed to bring an end to the pandemic. Yet vaccine resistance continues to claim a significant portion of the population. Former Porter Novelli president Bill Novelli says communication can work, but it must overcome politics, distrust and misinformation.
Cancelled Flights Highlight Importance of Customer Care
June 21st, 2021 by Nicole SchumanWhile the travel industry is sure to appreciate a spike in sales, it’s also feeling the burden of carrying more passengers while attempting to rehire a workforce that COVID-19-related furloughs and early retirements tore apart.
Crisis Prep Fails When Leaders Won’t Change
June 15th, 2021 by Deborah HilemanOne of the biggest obstacles to effective crisis management is denial: company managers refuse to believe there is a risk that needs attention.
Getting Ahead of a Breaking Story, Reflecting on Niang Crisis
June 14th, 2021 by Nicole SchumanMedia relations can take a completely different turn when your client or organization becomes the target of media. Hamane Niang, the top official in international basketball, stepped down prior to the release of a New York Times abuse investigation yesterday.
Determining the Most Vital Information is a Key Step in a Crisis’ Early Moments
June 14th, 2021 by Seth ArensteinIn this dialogue we look at the initial moments of a crisis, when communicators and companies decide, ‘Are we in a crisis? Should we react? When? How?’ Our dialoguers are TV-reporters-turned-crisis-pros Scott Sayres, Honeywell’s director, global corporate communications, crisis, reputation and issues management, and T.J. Winick, SVP, Solomon, McCown & Cence.
Ellie Kemper’s Crisis Response: Too Little, Too Late or Just Right?
June 8th, 2021 by Nicole SchumanWhile the response time may have caused some to question the integrity of the response, Gene Grabowski, partner, kglobal, said Kemper did an adequate job to cover that with her explanation.
Crisis Lessons from This Morning’s Broken Internet
June 8th, 2021 by Dan ReneSome companies might have kept quiet about an early-morning internet outage. Instead, Fastly communicated consistently and clearly, offering updates on social. The result was that its version of things became the narrative. With the plethora of cyber attacks and data breaches, companies, especially service providers, should heed Fastly’s example of prompt, clear communication.
Lessons from the Call to #Boycott Companies with Ties to Israel
May 26th, 2021 by Lisa RobertsTraditional social listening no longer is enough, brands and companies are discovering. Operating on the fringes of the web, factions spread false narratives that can lead to mainstream activity, such as boycotts. Without early knowledge of such activities’ origins, communicators and companies may miss the chance to respond promptly.