Digital & Technology

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What Do 12,000 Petition Letters on Twitter Mean to Apple?

June 17th, 2009 by

Last week, Apple announced a new iPhone model, the 3GS, along with a very unpopular pricing plan built around AT&T’s standard two-year service agreement.  Apple’s desire to sell a new iPhone more often than once every two years created a lot of angry iPhone owners who just

Keys to Gaining Customers’ Trust Online

June 15th, 2009 by

The social media revolution has toppled traditional models of brand building and reputation preservation. It has also forced brand leaders to recalibrate their approaches to building trust among customers. According to Bob Pearson, president of… Continued

Join the Rest of the Company: Automate PR and Share

June 8th, 2009 by

Public Relations alone cannot manage corporate image, consumer brand and business reputation in a vacuum that is detached from the rest of the company. The days of “top down” messaging, control of the message or… Continued

Best Practices for Using Web Video in Employee Communications

May 4th, 2009 by

1. Find the hook. Employees will decide in the first few seconds whether they will watch a video or not. Draw them in with an interesting hook. 2. Entertain. People love entertainment. A fast-paced and… Continued

Domino’s YouTube Crisis Response: Interview with Tim McIntyre

April 27th, 2009 by

Crisis communications for large global companies like Domino’s still requires a considered response—especially in today’s tweeting, blogging and Facebook-saturated PR environment. After a Web video showing Domino’s employees tainting food products went live on YouTube,… Continued

Using PR to Boost SEO

April 20th, 2009 by

Using public relations to boost search engine optimization (SEO) is a well-known discipline, but it’s far from simple. It’s a multi-pronged approach requiring careful analysis and execution. But the upside is the built-in quantification potential… Continued

How To…Re-Brand/Redesign a Corporate Web Site

April 9th, 2009 by

At exactly 12 p.m. EST on Jan. 20, 2009, Barack Obama assumed responsibility as the president of the United States of America.

Lessons Learned From Obama’s Social Media Program

April 1st, 2009 by

Whether or not you voted for him, it’s hard to refute the fact that Barack Obama led a revolutionary campaign by leveraging social media to engage voters in a grassroots approach. In office, he is… Continued

Measure or Die: Why Communications Executives Need to Become Fluent in Web Analytics

March 18th, 2009 by

As the economy continues to encourage people to cut all expenses that don’t directly benefit sales, PR people are increasingly under attack. PR and public affairs executives will be the first to see their staffs,… Continued

Managing Challenges Associated with Digital Integration

March 11th, 2009 by

Digital integration is a necessary approach to all business communications, but the best place to begin incorporating Web strategies is inside the organization. But just because it’s the right (and only) thing to do to… Continued