There are three types of PR professionals: ineffective, good and great. It’s as simple as that, really. Most PR pros are good – they’ve found a comfortable place to practice their trade and are making… Continued
Crisis Management
How Somali Pirates Taught Me to Plan for Crises Like a Basketball Coach
February 6th, 2014 bySuccessful prep for a crisis is similar to coaching a sport in that it’s effective when participants have necessary skills and have practiced applying them to a variety of situations.
Special PR Strategies Needed for Crises That Move Slowly, and Evolve
January 27th, 2014 by PRNEWSCrises come in all varieties, but some are worse than others. The kind the emerge suddenly, but then evolve slowly are the worst, and the hardest to deal with.
Bay Episode Underscores Need For Plan When Something Goes Wrong
January 17th, 2014 by PRNEWSMichael Bay’s meltdown at the Consumer Electronics Show underscores the challenges communicators face when producing PR programs and events, which are increasingly dependent on technology.
The Velveeta Shortage: Example of, um, a ‘Cheesy’ PR Strategy?
January 10th, 2014 byReports of shortages of Kraft’s Velveeta have been circulating recently, and the “prepared cheese product” may not be available for the Super Bowl.
Lessons From Chris Christie’s Career-Threatening Crisis
January 9th, 2014 by Caysey WeltonCall it “Bridgegate” or “Bridgeghazi” or whatever you want, but it seems as though New Jersey Gov. Chris Christie is fully immersed in a messy scandal.
Snapchat Hack Offers PR Crisis Lesson: Get Ahead of the Story
January 2nd, 2014 byIn yet another story of a cyber attack, PR professionals can gain valuable insight from how Snapchat initially responded to the situation.
New Year’s Resolutions for the PR-Minded
December 31st, 2013 by Diane SchwartzThe good thing about New Year’s resolutions is that no one is really listening closely to what you are resolving to do. But resolutions do crystallize our goals and make the month of January, at… Continued
UPS, FedEx Use Crisis Management to Save Christmas
December 27th, 2013 by Richard BrownellHoliday shippers are being accused of ruining Christmas for many consumers. They will need to rely on some sincere crisis management to weather the storm.
Yes, Justine Sacco Really Said That on Twitter!
December 23rd, 2013 by Caysey WeltonJustine Sacco, chief communications director for Barry Diller’s IAC, created a Twitter firestorm with a shockingly insensitive and offensive tweet.