Social Media & SEO

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Communicators Urged to Think Strategically About Social Platforms

April 21st, 2021 by

At The Social Shake-Up Spring Tune-Up virtual event, social media pros working at brands, agencies and in-house at platforms shared their insight on social media approaches and channels, from Clubhouse to TikTok. Here are top takeaways from the event.

Burger King

Burger King UK’s Whopper of a Tweet Provides Lessons in Diversity and Humor

April 20th, 2021 by

One of the most difficult moments for crisis communicators is knowing when, or even if, to react. Once you decide to act, finding a proper response is critical. The backlash against Burger King UK’s tweet was immediate. The company, though, seemed to forget a motto it used for 40 years: ‘Have It Your Way.’ Instead, after choosing to respond, it doubled down with explanations.

The State of Social Media Investment slide

Majority of Executives to Increase Social Spending Over Next Three Years

April 8th, 2021 by

For many stuck at home in 2020, social media provided one of the only ways to continue exploring the outside world. According to a report by Hootsuite and We Are Social, social media usage increased by 13 percent this past year. It should come as no surprise that new research by Sprout Social shows that 91 percent of executives anticipate their social budget will continue to increase over the next three years. Nearly half expect to bump spending by 100 percent. 

influencer marketing

When Deciding on an Influencer, the NFL Eyes Passion, Values

April 6th, 2021 by

When it comes to influencers, does size matter? Do you go with a major celebrity or a micro-influencer, who has relatively few but intensely loyal followers? For the NFL’s Jesse May, manager of influencer & entertainment marketing, an influencer’s alignment with and passion for your campaign are deciding factors. She explains in this brief Q&A ahead of her April 21 appearance during The Social Shake-Up Virtual Spring Tune-Up.


Despite Positive Sentiment for Baseball’s Return, 2021 Consumer Engagement Drops 14% vs 2020

April 6th, 2021 by

With Major League Baseball’s full, 162-game season returning and fans allowed in stadiums for the first time since Oct. 2019, you’d assume social media would be awash with baseball-related posts. A PR maxim, though, says it’s best to test assumptions.

smoothie bowls

‘Love of our Brand’ Prompts Ninja’s Choice of a Micro-Influencer for its Smoothie Bowl Sommelier

April 6th, 2021 by

Creativity and authenticity also are at the heart of Ninja’s social media search for a Smoothie Bowl Sommelier. After a nationwide search in late January, Ninja chose Gillean Barkyoumb, a registered dietician with 8,000 followers on Instagram. We asked Sasha Hartman, SVP, director, global creative and digital at SharkNinja, about why Ninja chose a micro-influencer and specifically Barkyoumb.

illustration of woman at computer seeming overwhelmed

Setting Boundaries Can Help Social Media Managers Avoid Burnout

March 26th, 2021 by

As The Social Shake-Up Virtual Spring Tune-Up is set for April 21, we offer introductions to some of its scheduled speakers. In this Q&A, Dropbox social media head Susan Chang offers advice to social media managers about avoiding burnout. One of the tips she advocates is setting boundaries.


Lessons from Burger King’s ‘Whopper’ Start with ‘Know Your Audience’

March 22nd, 2021 by

Burger King UK’s recent misstep on International Women’s Day is well known. One of the takeaways, writes Yonder CMO Lisa Roberts, comes from a basic principle: Know your audience. Roberts, though, goes beyond the usual interpretation of that communication maxim. In addition, she emphasizes the importance of planning for something to go wrong and reacting quickly.

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Should Your Brand Chase the Next New Thing on Social?

March 17th, 2021 by

We speak with Tiffany Rivers, director of social media at Media Cause. Rivers will join us in a panel conversation on what platforms attendees should keep an eye on this year, and tips for determining when it’s best to skip jumping on the bandwagon.

McCammond’s Story: Is There an Expiration Date for Tweets?

March 15th, 2021 by

As if we needed another illustration of the long tail of social media posts. Alexi McCammond seemed to have everything going for her: intelligence, a great job, youth and a well-connected beau. Her upward path hit a bump or two, but she’d recovered, until racist social posts she wrote as a teen resurfaced.