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As we say in This Week in PR , you could look at the Starbucks situation in several ways: for a brand with such a progressive stance on diversity and inclusion, it didn’t deserve to get blasted the way it

Last week we examined the top 10 U.S. B2C brands’ social activity in Q1 2018. Generating 2.1 billion consumer engagements across Facebook, Twitter and Instagram, B2C’s grew their consumer engagement 4%

Most measurement initiatives proceed in three stages: defining the goal, determining the KPIs that align with the goal and communicating the results to senior leaders. But the devil is in the details. Given the mountain of data available to communicators, moving from the first to the second step—from defining the goal to identifying specific KPIs that will help you achieve it—can be a mighty challenge. Here’s a segmentation of metrics aligned with four main business goals, including measuring brand reputation and sales leads.

When you bring hundreds of communicators together over two days for a conference on PR Measurement in Philadelphia, it gets interesting in a way the founding fathers never anticipated. “It’s like one big therapy session here,” noted measurement expert Katie Paine, in reference to the discourse among PR News Measurement Conference attendees of the many… Continued

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When you bring hundreds of communicators together over two days for a conference on PR Measurement in Philadelphia, it gets interesting in a way the founding fathers never anticipated. “It’s like one big therapy session… Continued

There is a growing tendency to overuse data and graphics to prove a point that might not even be worth proving, and to underuse good old-fashioned human thinking and storytelling. The data we get from myriad sources can give a false sense that getting from Point A to Point B is a straight line. All too often, communicators in their reporting to senior management, clients and other stakeholders, will let the data speak for itself.

YouTube is once again in hot water for running ads on channels promoting disturbing content, a CNN investigation has uncovered. More than 300 organizations had their ads running on channels promoting Nazis and North Korean propaganda, to name two. For now, brands are still willing to take the risk.

Vero, the no-ad, no-algorithm social media app may go the way of Meerkat, Ping and Orkut. Time will tell. Still, brands can learn a few things about transparency, listening and authenticity from Vero’s early success. The bottom line: Customers across all industries value transparency in paid and organic messaging as well as increased attention to consumer insights.

Snapchat has announced a new feature, Shoppable Lenses, that aims to win brands’ advertising dollars by trading “soft” metrics like opens and impressions for clickthroughs, conversions and calls to action that can be tied directly to sales. The feature, which uses Snapchat’s AR lenses and allows users to virtually try a new product, could be a game changer for B2C brands, while acting as a proof-of-concept for companies wary of the platform.

At this week’s PR News Measurement Conference in Philadelphia, there was a lot of talk about moving away from a media relations-based “coverage model” of communications toward a “community and conversation influencer” model, in which… Continued