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Facebook has revamped its approach to privacy issues, with more than 20 new tools and resources and two new privacy-based positions.

Goodwill Industries’ Kim Zimmer considers the launch of the Donate Movement her "PR touchdown."

Goodwill Industries’ Kim Zimmer considers the launch of the Donate Movement her "PR touchdown."

Winner: Phil Zimmerman Senior Publicist, Jeopardy!/CBS Television Distribution Answer: This man vs. machine TV event became one of Jeopardy!’s most publicized events in its 27-year history. Question: What is Jeopardy! The IBM Challenge. Phil Zimmerman’s… Continued

PepsiCo’s Bonin Bough is a true believer in embedding digital into the DNA of all organizations.

PepsiCo’s Bonin Bough is a true believer in embedding digital into the DNA of all organizations.

The Kansas governor’s staff couldn’t abide a disparaging tweet from a high school student, and is now being criticized for attempting to limit free speech.

By integrating the new social network into its online influence measurement calculations, Klout has increased the viability of Google+ as a messaging tool.

Qantas promoted a luxury-themed contest on Twitter just as its labor negotiations broke down—with predictable results.

â–¶ Consumer Feedback Falls on Deaf Ears: A large number (89%) of consumers are likely to tell organizations they do business with if they receive poor service, yet almost 44% do not believe companies take… Continued