Crisis Management

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Domino’s Crisis Revisited

May 4th, 2009 by

Domino’s Pizza’s recent image crisis, courtesy of two now-former employees and YouTube, is still in an early stage of recovery, but enough time has passed for Tim McIntyre, the company’s VP of corporate communications, to… Continued

Social Media Meltdown: Tweeting Your Way Into and Out of a Crisis

May 4th, 2009 by

Crisis communications was never black and white, but the proliferation of social media platforms has caused the shades of gray to get even hazier—so much so, in fact, that it can be difficult to distinguish… Continued

Digital Crisis Management Strategies

April 27th, 2009 by

Whether or not a crisis originated in an online channel, a la YouTube or Twitter, ultimately has no bearing on digital platforms’ role in the subsequent management and recovery strategies. Larry Smith, president of the… Continued

Prevent, Manage, Recover, Repeat: 3 Stages of Crisis Communications

April 27th, 2009 by

What began as a tasteless prank quickly snowballed into a monumental reputational crisis for Domino’s in mid-April. The scene: One pizza-chain employee prepares sandwiches in the most unsanitary manner imaginable (think snot, flatulence…enough said) while… Continued

Critical Care: Media Relations Tactics For Weathering Crises Big & Small

March 23rd, 2009 by

One would be hard-pressed to locate a business executive who could honestly remember a time when the media environment was as complex as it is today. Not only is there an ever-growing number of new… Continued

Athletic Apologies: Love Means Always Having to Say ‘I’m Sorry’

March 9th, 2009 by

By Katie Paine You know it’s a big deal when an admission of guilt on the part of a baseball player makes it into the first presidential press conference of a new administration. But when… Continued

Recession Communications: Managing Employee Relations While Downsizing

February 9th, 2009 by

Often when people talk about how to communicate layoffs, what they’re thinking is, "What do I say to the people I have to let go?" That’s understandable–layoffs are stressful. But before getting into the weeds,… Continued

It’s Not You, It’s Us: Communicating Layoffs & Other Internal Crises

January 26th, 2009 by

Last month, Jerry Yang rounded out his tenure as CEO of Yahoo with a mass memo to employees that announced 1,500 layoffs. It wasn’t the first e-mail of its kind to come from Yang, who… Continued

Under the Microscope: A New Regulatory Age Requires Increased Transparency

January 26th, 2009 by

It was his first full day on the job and already President Obama was making quite an impression. In the first of what will surely be many sweeping policy changes, he swiftly set firm limitations… Continued

Tip Sheet: Hedge Fund Headaches: Best Practices for Communicating Through Economic Turmoil

January 19th, 2009 by

By Dan Simon According to the most recent research by Eurekahedge, the hedge fund industry shrank by as much as a fifth (or $350 billion) in 2008, with 90% of that decrease coming in the… Continued