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The holiday season is a perfect time to enhance the tactics your brand is using on social media. Add storytelling elements, concentrate on visual content and create a consistent theme for your posts, writes Jamie Izaks of All Points Public Relations. Tell followers how your brand can help them during the busy holiday season. And don’t forget to include a CTA.

Pandora, the largest streaming music provider in the U.S., published a list of the most notable instances when users added songs to their personal Pandora stations around specific events, showing just how strongly audiences associate music with milestones.

Diversity and PR are inextricably linked, yet communicators have talked about diversity for years and many issues remain within communications and many other sectors. PRSA-NY president Sharon Fenster offers five ways to bolster diversity in the PR industry and at brands and nonprofit organizations.

Experience can be a great teacher. Veteran communicator and 155 Strategies founder Pete Janhunen offers three tips to help communicators excel in their careers. He emphasizes building relationships, crafting clear messages and insisting on a seat at the decision-making table.

You’ve heard this a million times, but it’s still true—the majority of the tools you need to make your images pop on social are already in your pocket. Smartphones have an endless number of apps and native tools to improve image quality or highlight certain colors and textures, but there’s still no substitute for taking a well-composed, well-lit and well-realized photo to begin with.

As 2018 dwindles to a few days, marketers prepare for the new year and many tend to wipe the slate clean. This makes it a great time to consider your budget plans for 2019. To get you started on thinking about marketing priorities, 5WPR chief Ronn Torossian looks at trends he believes will be important to consider in the coming year.

‘Tis the season for best of lists. PR is not different. Some communicators spend down time debating the top PR crises of the year. That’s the crux of this short video from Ashley McCown, president of Solomon McCown. See if you can guess what her top 5 PR crises of 2018 are before you view the video. A few hints: not all are examples of poor crisis management and her top crisis is the toughest to guess. Good luck.

The brands on Spotify’s “The Year in Advertising” differ, but they all have one thing in common: They leveraged Spotify’s unique insights into user behavior to target audiences where and when they listen. Spotify has amassed a vast collection of data over the years, having integrated with other personal data collectors like Facebook and Instagram. Here are three highlights from the 2018 list, along with the user behavior insights behind each campaign.

Industry icon Jack O’Dwyer has died at 85. A respected journalist and publisher, he founded his O’Dwyer’s Newsletter 50 years ago. That led to other publications that became industry must-reads. A journalist’s journalist, O’Dwyer was a fixture at industry events for decades, carrying his reporter’s pad and pen. “He was one of a kind,” says veteran communicator Andy Gilman.

At some point, perhaps soon, companies will use AI to gather data about target audiences and even create content that best suits their needs. Until that time, it falls to communicators and marketers to use available data to paint a portrait of target audiences and how they prefer to receive content. This infographic provides basic profiles of various demographic units and their content preferences.