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Earlier this month we asked questions of communicators who were honored as PR Professionals of the Year during 2018’s PRNEWS Platinum Awards luncheon in NY. We asked about improving relations with journalists, how brands can maintain a human touch in a tech-driven world and several other topics.

Nike found itself in the midst of a major PR crisis when The New York Times published an opinion piece on Mother’s Day that revealed Nike did not provide pregnant athletes with paid maternity leave. Nike has now released a statement saying that all future contracts will be written to protect pregnant athletes from discrimination. In this action, Nike is clearly following the crisis management playbook and changed the narrative in its favor in its quick remediation. What can we, as PR professionals, learn from this?

May is Mental Health Awareness Month. Since “PR executive” is on the 2019 list of top 10 most stressful jobs, it’s important for communicators, and those who manage and employ them, to consider ways to overcome stress and other mental health issues. Creating an open culture is one tactic that may help mental health and improve communications results.

The communications team at University of Maryland College Park must know that its past year has been bereft with poor decision-making. Last fall, the school  made headlines for its poor handling of a crisis after student and athlete Jordan McNair was found dead following a rigorous football practice. Now the beleaguered school finds another crisis on its hands, once again exacerbated by poor communications and a defensive strategy that horribly backfired.

Getting a negative review, let alone one that goes viral, is a moment every PR pro dreads. But if a business provides a product or service, it’s unlikely they’ll completely avoid ever getting a bad review from an unsatisfied customer. In today’s click-happy environment and the ease with which people can post opinions online, ire is often taken out in words and on reputation. But there are some things you can do to control the situation and mitigate the damage.

These limited time releases can do a number of things for Target, or really any other brand who is looking to create a splash in the marketplace. But is it worth it? Is it worth riling up loyal customers for a few days of publicity?

My off-hours are spent volunteering as an activist for New York City cyclist, pedestrian and public transit advocacy organization Transportation Alternatives (TransAlt). At the start, I figured it’d be the usual rabble-rousing stuff: showing up to… Continued

PRNEWS staffer Sophie Maerowitz spends her off-hours volunteering for New York City cyclist, pedestrian and public transit advocacy organization Transportation Alternatives. At the start, she figured it would be the usual rabble-rousing stuff: showing up to protests, tweeting photos while holding up signs, et al. She now realizes it’s that and much more. She offers tips from her experience at TransAlt that communicators can adapt to urge brand advocates to become involved in social issues.

Call it a target market, tribe, or online community: In all cases, building and maintaining an audience for your products or services is now key to maintaining a competitive edge. What’s more, with the amount of time that audiences spend online rising, even as attention spans are declining, it’s more imperative than ever for businesses to find clever ways to engage end users.

How does an airline that hasn’t sold a ticket since 2001 appeal to the public and resurrect a brand? We asked Sara Joseph, SVP, lifestyle & hospitality lead at BerlinRosen, TWA Hotel’s PR firm of record, about re-rolling out a brand that sparks fond memories and has an opportunity to tell its story to a new generation.