This month’s question stems from a scenario we heard about recently. A crisis communicator entered a potential crisis situation. The crisis pro didn’t know the company. He discovered it lacked a crisis communication plan. In addition, it did not have PR pros or media relations personnel on staff.
Taking Crisis Out of the Boardroom and Giving It a Human FaceOctober 19th, 2021 by Seth Arenstein
We provide a book review of Evan Nierman’s new book., which contains mostly standard crisis advice, though the novelty is whom he’s attempting to reach and how his insights are presented. This book’s main beneficiaries are owners of small businesses, with limited or no background in PR or media relations.
Urban Meyer Gets First NFL Win, But the League’s Potential Crises LoomOctober 19th, 2021 by Seth Arenstein
The National Football League has endured a slew of issues and crises in the past five years. This month’s Crisis Averted takes a look at the most recent issues.
Toss Your Involved Crisis Plan, But Ensure You Lead with Internal CommunicationOctober 18th, 2021 by Seth Arenstein
This month, we discuss in-crisis moments, after you’ve determined you’re in a crisis. Our dialoguers are veteran communicators and authors Eric Dezenhall, co-founder and president of DC-based Dezenhall Resources, and Chris Rosica, president of Rosica Communications of NJ. Both whack at a few sacred cows in this dialogue.
Disaster/Emergency Communications Prep Must Happen Year-RoundSeptember 20th, 2021 by Deborah Hileman
Clearly, PR pros should update crisis communication plans to assure that weather and natural disasters are considered more likely, even in unlikely regions and at unexpected times of year. For organizations that lack a disaster communication or operation plan, there are free resources online that make planning much easier.
Is it Ethical to Pitch Positive Stories to Help Deflect Attention When You Anticipate a Crisis is Looming?September 20th, 2021 by Erika Bradbury
This month’s reader question asks whether it’s ethical to pitch positive stories as a way to deflect attention when you suspect a crisis is about to hit your organization.
Regaining Trust Mixes Patience, Owning Mistakes and Authentic CommunicationSeptember 20th, 2021 by Seth Arenstein
While a few crises never seem to end, often with good reason, companies and organizations eventually need to return to relatively normal footing. That’s when a priority for communicators is helping regain external and internal trust.
Rise in Social Media Use During Pandemic Has Quickened Crisis Response TimeSeptember 20th, 2021 by Seth Arenstein
How has this moment influenced crisis, if at all? What crises can we expect to see in the next few months? We asked Justine Griffin, principal, Rasky Partners and Edward Segal, author, Forbes columnist and principal, Edward Segal Communications.
Prompt Action, Transparent and Sequenced Communication with all Stakeholders Essential in Food-Related RecallsSeptember 20th, 2021 by Erika Bradbury
A national food distributor discovers potential contamination. The company initiates a recall. David Ball of Ball Consulting Group explains what happens next.
Have You Simulated Issues and Crises for 2022? Do It NowSeptember 20th, 2021 by Brett Bruen
You thought the last few years were challenging for crisis communication? Sure, we had a global pandemic and massive political upheaval. Disinformation and truth distortions reached record levels. Don’t forget the unprecedented changes to our planet. But, you haven’t seen anything like what awaits us in 2022.