Facebook has announced a new feature: Crisis Response, a center that brings its various tools and features for responding to tragedies and natural disasters into one place. Open Crisis Response, select one of the ongoing crises in the world and you’ll be able to use Safety Check, Community Help, get important news updates and more.
Crisis Management
Facebook’s Crisis Response: A New Tool for Your Internal Communications
September 18th, 2017 by Ian James WrightIs Integrated Communications the Holy Grail or Just Cheap Talk?
September 17th, 2017 by Diane SchwartzGrowing up, most of us were encouraged by our parents and teachers to play well in the sandbox, to share our toys and pay attention in class. Fast forward to now, and imagine your boss… Continued
To Celebrate Ethics Month, We Bring You ‘Reputation Launderer’ Bell Pottinger From Across the Pond
September 13th, 2017 by Seth ArensteinChances are we wouldn’t be writing this post had British PR firm Bell Pottinger’s demise yesterday remained a story limited to Europe and Africa. Unfortunately for the reputation of the PR industry here and abroad, Bell… Continued
Royal Caribbean Sets a Course for Hurricane Irma Relief
September 11th, 2017 by Jerry AsciertoThe cruise ship industry is often on the wrong end of crisis communications, but Hurricane Irma has given Royal Caribbean the chance to show its humanitarian side, even as it deals with pressing customer service issues on social media. The Miami-based company is mobilizing four of its ships to help people in need with food, water and other supplies, in coordination with the federal government as well as local governments in St. Thomas and St. Maarten.
Some Early Lessons from the Equifax Crisis
September 8th, 2017 by Seth ArensteinOn the surface, Equifax seemed to respond to its data breach in textbook fashion. It issued an apology both in writing and in a video. The brand also set up a web site where consumers could check if their data had been compromised. A deeper dive, though, shows Equifax may have committed several costly errors in terms of crisis response. An early lesson from Equifax’s crisis is that merely having a crisis plan is not enough. Execution of the plan is critical, too.
5 Ways Chemical Company Arkema is Communicating Health Risks in Harvey’s Wake
September 1st, 2017 by Sophie MaerowitzNew Hurricane Harvey-related public health concerns arose Aug. 31 when two explosions were reported at a chemical plant in Crosby, TX, about 25 miles outside of Houston. The plant, owned by French chemical company Arkema, lost power on Aug. 26 as a result of Harvey’s floods. Here are five ways Arkema’s communications team has responded to the crisis so far.
Early PR Lessons From Tropical Storm Harvey
August 30th, 2017 by Seth ArensteinIt’s Friday afternoon, August 25, and you’re at work in Houston. You’re expecting Hurricane Harvey, but you’ve heard on radio and television that an evacuation of your city, America’s fourth largest, is not recommended. Local officials,… Continued
Early PR Lessons From Tropical Storm Harvey
August 30th, 2017 by Seth ArensteinIn the Houston area the priorities are rescue, assistance and recovery. Finger pointing about who’s to blame has started, but properly should come much, much later, if at all. Still, there are PR lessons in the early stages of what looks to be a years-long issue. Here are a few.
7 Ways to Start Evaluating Your Crisis Plan
August 24th, 2017 by Ian James WrightThe experts we talk to routinely stress the importance of having a crisis plan. Of course, as we all learned when writing papers in school, it’s not enough simply to do the initial work—we must revise mindfully and make important adjustments. Attempting to appraise every aspect of your plan is intimidating and overwhelming, so start the evaluation process in stages.
Crisis Report Card: Merck CEO Moves First; Kaspersky CEO Gets Blustery
August 22nd, 2017 by Katie PaineKatie Paine grades the crisis response of Merck, whose CEO took a stand against the President that eventually led to the downfall of two White House advisory groups, and Kapersky Lab, which whiffed when its integrity was questioned.