Crisis Management

Tip Sheet: What Research Can Teach Us About Crisis Communications

January 21st, 2008 by

"Most major crises start with a bad idea." That from a slide used by Gary Sheffer, executive director of Communications & Public Affairs at General Electric. But how much of what we think we know… Continued

Case Study: Measuring on Pins and Needles: Accountability Pumps Up PR Around Plastic Surgery

January 21st, 2008 by

Company: American Society of Plastic Surgeons Agency: KDPaine & Partners Timeframe: 2006–Ongoing The American Society of Plastic Surgeons (ASPS), the world’s largest plastic surgery specialty organization, needed to wrap its proverbial arms around the effectiveness… Continued