The Southwest Airlines CEO’s absence from this week’s congressional review of the aviation meltdown may be enough to ground the airline’s flagging reputation.
Stories by Evan Nierman
Southwest Airlines May Compound Crisis With CEO Snub of CongressFebruary 10th, 2023 by Evan Nierman
Why King Charles III Walks a Delicate PR TightropeSeptember 13th, 2022 by Evan Nierman
Content is king. The early days of King Charles’ reign demonstrate he has the content–experience and technical expertise–of a savvy monarch. His scandal-prone family needs it.
Crisis PR Takeaways from Alec Baldwin’s Botched InterviewDecember 6th, 2021 by Evan Nierman
Alec Baldwin should have accepted some responsibility during his first interview since the fatal shooting. Instead, he botched an excellent moment.
No Game: Social Media Jeopardizes our LivesAugust 24th, 2021 by Evan Nierman
The swift downfall of “Jeopardy!” host Mike Richards is the latest example of the jeopardy that surrounds us in today’s lightning-fast unforgiving age of social media. Whether you make a wrong move, say something offensive, or have ugly skeletons in your closet, the career-ending rush to judgement can be fast and furious.
Why PR is Getting Business from an Unusual SourceAugust 19th, 2021 by Evan Nierman
To some outsiders, PR means little else but dealing with crisis. While PR pros know this is not so, sometimes it can seem that way. And a surge of crisis work is coming from a… Continued
Lessons From Pokémon Go: 5 Questions to Ask About Your ProductJuly 25th, 2016 by Evan Nierman
Cash-flush companies typically more interested in settling lawsuits than pursuing lengthy and costly litigation are easy targets in today’s business world. This is exactly why it is crucial for companies like Nintendo to develop and put in place a dedicated crisis response strategy addressing all of the potential PR crises that may result from their products.
What Brands Can Learn From ‘Chewbacca Mom’June 10th, 2016 by Evan Nierman
A story does not need to be complicated to draw people’s attention and win their affection. These days, big brands invest millions of dollars in elaborate and often highly produced online content and campaigns designed to gather as much attention as possible. Yet the video that broke all the records is a simple recording from the smartphone of a woman sharing her sincere laughter with the world.
5 Things Every Company Can Learn From the Panama Papers ScandalApril 18th, 2016 by Evan Nierman
It appears Mossack Fonseca simply did not have a proper crisis management plan in place—an inexcusable omission for a company that has been in operation for over 40 years and regularly handles billions of dollars in client assets.
While most organizations will never have to deal with media fallout of this global magnitude, there are certain lessons all companies should learn from the Panama Papers scandal