If you are a communicator for a consumer brand, then you need to recognize the power that online reviews can have on the success or failure of a product.
Crisis Management
4 Ways for CEOs to Minimize Damage in a Crisis
April 2nd, 2014 by Richard BrownellThings for GM are likely to get worse before they get better, but the company’s CEO offers a lesson on what a manager can do to mitigate crisis damage.
How To Enhance Crisis Management Efforts
March 31st, 2014 by Katie PaineThe International Public Relations Research Conference (IPRRC), better known as “The Miami Conference,” gathers academics and PR professionals for three intense days that offer the opportunity to hear more than 100 research papers presented by the world’s leading thinkers in public relations.
From Russia to China and Back: Managing PR in an Unpredictable World
March 28th, 2014 by Richard BrownellPR is global. You can’t predict what will happen around the world. But you can prepare.
GM’s “Internal” Recall Video Really Meant for Wider Audience
March 18th, 2014 byGeneral Motors’ chief executive Mary T. Barra explained the company’s second massive round of recalls in as many months, saying, “Something went very wrong in our processes in this instance, and terrible things happened.”
Target Photoshops its Way Into Bad PR
March 13th, 2014 by Richard BrownellTarget’s “Thigh Gap” results in major blowback for the retailer.
Crisis-Proof Your Social Strategy With Policies, Protocols and Community Trust
March 11th, 2014 byFor brands, a crisis management strategy needs to include preparation not only at a managerial and media relations level but also at a social level.
Managing PR for Tourism Clients When Natural Disasters Strike
March 3rd, 2014 by Agatha CapacchioneOngoing communications continues throughout the duration of the storm, until the “all clear” is given and PR can alert U.S. media that the area is back in business for visitors.
How Should Google Respond after Anti-Glass Attack?
February 27th, 2014 byFor the tech giant, creating the potentially revolutionary product was the easy part. Now comes the hard part—deciding whether or how to help people use it in a society that may not be ready to accept it.
How Can Justin Bieber Clean Up His PR Image?
February 25th, 2014 byBieber’s recent actions have sparked some negative press, which may erode his brand and turn off his fancies, which is composed mainly of teenage girls.