Lyft and Uber have been locked in PR warfare against each other this year, but the first weekend of Austin, Texas’ South by Southwest was a feather in the cap of both ride-sharing platforms. And they didn’t have to do a thing—they just stood by and watched as others failed to do their job successfully.
Topics
How to Lose a Customer and Tarnish Your Brand in One Easy (Mis)Step
March 13th, 2017 by Diane SchwartzRarely do I mess with cookies, except to eat them. But an experience over the last two weeks with a furniture retailer had me clearing the cookies from my computer. So annoyed was I by… Continued
How to Lose a Customer and Tarnish Your Brand in One Easy (Mis)Step
March 13th, 2017 by Diane SchwartzFor those of you who are dealing with customers and stakeholders (who isn’t?), a little customer service goes a long way. Little, as in, call someone back (text or email is also fine) within a reasonable time frame. Treat them like you don’t want to lose them. Bad customer service experience can not only inconvenience you, it can change the whole way you feel about a brand.
How To Turn Metrics Into Engagement
March 13th, 2017 by Jerry AsciertoAs PR pros know, measuring the effectiveness of social media posts can be tricky. Many measurement strategies emphasize vanity metrics such as reach, impressions, shares or retweets, but those KPIs can be misleading. Just because a tweet is re-tweeted multiple times doesn’t mean users actually are clicking on the link found within. So communicators must separate quantitative and qualitative metrics—volume vs. quality—for a more complete picture, says Danielle Brigida, national social media manager at the U.S. Fish and Wildlife Service.
How PR Can Play a Role in Training Employees to Be Brand Ambassadors
March 13th, 2017 by Morry SmulevitzLast year, I moved. That meant along with changes to my billing address, my favorite coffee shop and my go-to dog park, I also switched cable TV providers, sending me down a month-long rabbit hole of technician visits, troubleshooting phone calls and frustrations of every kind. The experience also resulted in the best PR I’ve ever received. It was due to just 1 employee who cared.
How the U.S. Fish and Wildlife Service Turns Metrics Into Engagement
March 10th, 2017 by Jerry AsciertoMeasuring the impact of social media posts can be tricky. Many social media measurement strategies revolve around “vanity” metrics like reach, impressions, shares or retweets, but those KPIs can be misleading. Just because a tweet is retweeted multiple times doesn’t mean users are actually clicking on the link found within. So, communicators must separate quantitative and qualitative metrics—volume vs. quality—to get a more complete picture of how social media posts are faring, says Danielle Brigida, national social media manager for the U.S. Fish and Wildlife Service.
PR News Announces 2017 CSR Award Finalists & CSR Agency A-List
March 9th, 2017 by Sophie MaerowitzEach year, PR News celebrates the communicators, agencies and organizations working to effect positive change in their communities and the world at large at its Spring Awards luncheon, where the winners of the CSR and Nonprofit PR awards will be announced. The Spring Awards luncheon and ceremony will be held at the National Press Club in Washington, D.C. on Wednesday, March 22, 2017. This year’s CSR Hall of Fame inductees, Agency CSR A-List and winners and honorable mentions will all be celebrated at the luncheon.
Snapchat’s Latest Copycat—Facebook Messenger
March 9th, 2017 by Ian James WrightIf imitation is the sincerest form of flattery, Snapchat must be feeling full of itself this week. Even before everyone had a chance to absorb the news and implications of Instagram’s new geostickers, parent company Facebook officially launched Messenger Day, another clone of Snapchat’s “Stories” format, for iOS and Android.
6 Live-Streaming Rock Stars to Electrify Your Video Strategy
March 8th, 2017 by Chris Strub, TeamStrub.comAs we reach the two-year anniversaries of live-streaming mobile apps Meerkat and Periscope, it’s a good opportunity to remember that even if your business hasn’t yet broadcast its first live video, we’re still very much in the early adoption phase. And while the moniker “live-streaming professional” is thrown around a lot, some in the community are truly hitting their stride and creating genre-defining content. If you consider yourself new to the space, here are six outstanding live streamers to learn from before you implement your own strategy.
With ‘Geostickers,’ Instagram Invades More Snapchat Territory
March 8th, 2017 by Ian James WrightInstagram’s not shy about its attempts to encroach upon Snapchat’s territory; it even copies the names of the features it’s aping. In mid-2016 it introduced Stories, and now geostickers have come to the platform, Instagram announced March 7. As on Snapchat, the stickers are customized to a particular location (at launch, only New York City and Jakarta are supported).