It’s an occupational hazard for many companies: If the legal squad and the communications crew are unable to find a way to be responsive during a crisis, you’ll be left at the starting line while negative messaging runs free, the opportunity to protect your reputation gets lost, and your inability to respond weakens.
Crisis Management
5 Nonverbal Crisis Communications Tips
June 16th, 2015 by Richard BrownellIn a crisis situation, your physical presence can say just as much as the message you are delivering.
Bad News Lingers: Takeaways From FIFA
June 15th, 2015 by Katie PaineWhen an organization’s response (or lack thereof) only helps to prolong a crisis.
7 Crisis Tips for When the Roof Caves In
June 9th, 2015 by Nick AshoohEvery organization is vulnerable to a crisis at any time. Here are some practical steps to make sure you can navigate through the storm.
The Week in PR, May 11 – May 18
May 18th, 2015 by PRNEWSTom Brady gets sacked by Bob Costas and are social media buttons really all that social?
How to Manage Communications for a Merger
May 18th, 2015 by PRNEWSFor most PR pros preventing leaks is just part of managing an M&A process. Communicators also are responsible for convincing stakeholders that the merger will bring added value to the company and, if the deal is rejected (read: Comcast-Time Warner Cable), where the companies goes from there.
Philly Mayor Leads the Message After Amtrak Derailment
May 14th, 2015 by Richard BrownellCommunicating crucial details with the public is a primary concern when a tragedy strikes. Philadelphia Mayor Michael Nutter has proven a largely effective crisis communicator.
The Week in PR, May 4 – May 11
May 11th, 2015 by PRNEWSAirbnb sends a strong message and Walmart’s insult to injury.
Did Silos, Groupthink Ignite Bud Light Debacle?
May 11th, 2015 by PRNEWSBud Light apparently was trying to be anything but boring with a new marketing message on some of its beer bottles—and got burned in the process.
Sharp Contrasts in Response to Crises
May 11th, 2015 by Katie PaineThere’s a British proverb that says, “Youth looks forward but age looks back.” That pretty much sums up the way Blue Bell Ice Cream and Twitter handled their respective crises last month.