Latest Posts

What You Need to Know to Launch a Social Listening Campaign

March 4th, 2019 by

Developing a social listening campaign is an important part of any communications strategy, as it can point to new trends as well as be invaluable as a crisis and issues management tool. But thanks to technology, it need not be difficult. Here are some tools communications professionals are using to ensure they know what is bubbling about their brands on social media.

First Person: Anastasia Khoo, CMO for Conservation International

March 4th, 2019 by

This is the first installment of a feature in which PR News will ask movers and shakers in the industry to share a little bit of their personal history and personality through answering a series of 10 questions.

Measurement Lesson of the Day: Don’t Be Afraid of Data

March 3rd, 2019 by

Admit it, PR measurement has a PR problem. It’s particularly bad because some communicators resist working with data. Yet communications’ reliance on data is growing. The good news is data expert John Glinski says communicators need not be data experts to garner answers with data to important questions.

To Engage or Not to Engage? When a Social Media Crisis Hits Your Brand

March 1st, 2019 by

Social media can be a brand’s greatest friend or greatest foe in a crisis. Being honest, saying you’re sorry and responding to complaints with an authentic voice are keys to success, a panel of communications experts told the PR News Crisis Management Summit this week. Here are a few more things you should consider.

Why Video Is the Perfect Medium to Communicate Brand Values

March 1st, 2019 by

A brand’s culture and values are crucial components of its identity—a reminder to your customers that you’re in business for the right reasons. As Simon Sinek famously said, “people don’t buy what you do, they buy why you do it.” But sharing the why around your culture and values can sometimes be difficult. Communicators face the challenge of doing so in an authentic way. That’s where video is an often-underutilized tool for sharing the intangibles that make up the very core of your brand’s DNA.

Why You are Paying Too Much for Your Media Monitoring and Reporting

February 28th, 2019 by

Too many PR pros look askance at measurement. That’s not the issue with measurement advocate Graeme Harris, but he wants to know the most cost-effective way of measuring. Is it preferable to have your in-house staff do the collection and analysis, or contract with an outside firm to handle things? Harris does the math on both options.

facebook showcase ad

3 Ways Facebook’s Latest Ad Offering Will Affect Communicators

February 28th, 2019 by

This week, Facebook announced the launch of its “Showcase” feature, a program that allows brands to advertise on popular Facebook Watch videos. While the feature is referred to as a “premium video ad program” (read: big-ticket item), it’s important for brands of all sizes to note the direction in which Facebook’s advertising business is headed. Here are some takeaways from the feature announcement for brand communicators to be aware of.

Getting the CEO to Embrace Media Training: ‘Even Tom Brady has a Coach’

February 28th, 2019 by

Preparing the CEO or other C-suite executives for press interviews isn’t the easiest of tasks. They’re busy, don’t always see the value, and often have legal counsel telling them not to talk. So how do you crack the code? Patience, videotape and building a strategic relationship are key, said panelists at the the PR News Media Training Workshop on Feb. 27, part of the inaugural Crisis Management Summit in Miami.

Tips for Handling an Unexpected PR Crisis

February 27th, 2019 by

While anecdotal evidence shows many or even most recent PR crises were self-induced and therefore predictable and preventable, more than a few “come out of the blue,” says Emma Monks, head of trust and safety at Crisp, a social media issue detection and crisis monitoring firm. Fortunately, many of the same tactics used in predictable crises are of use in managing unexpected #PR crises, Monks says.

The Luddites of our Craft: Crisis Tips for the New England Patriots

February 26th, 2019 by

One-size-fits-all is great for some things, but it rarely works when managing a PR crisis. Recent evidence is the statement the New England Patriots issued when its owner was caught in a sting operation. Uttering a quick denial of alleged wrongdoing is a bad move unless you can back up your statement with facts. Better to say you’ll wait to comment until more facts are available and move on.