Takeaways from Nike-Kaepernick Campaign, Crisis Analytics and New to the Resource Center

In each edition of PR News we highlight takeaways from select articles as well as important additions to the PR News Resources Center, available to paid subscribers at: http://www.prnewsonline.com/subscriber-resources/

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Select Takeaways

Shareholder (pp 1-3): On average, the fifth business day of a crisis is an accurate predictor of the financial markets’ judgment about whether a brand’s share value will rise or fall, according to a new report from Pentland Analytics.
Brands that excel during a crisis find their share value rises 20% on average during the year after the event; brands designated as losers in a crisis can expect value to decline 30%. Social media has amplified both the positive and negative value changes after a crisis. These findings argue in favor of crisis planning and preparation as well as prompt response.
Factors that determine winners include prompt, decisive CEO action, a conspicuous apology and accurate, coordinated communications.
There is a link between cyber crisis and value that is similar to the gains and losses brands experience after other PR crises.
Tools and Tech (pp 4-6): Voice might be the next big wave in business-related technology.
Nike and Silence (pp 7-10): Silence in the face of a PR crisis is advisable in rare instances, but when public safety is in question a prompt response communicated clearly to the public is nearly always dictated.

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