Social Media

Spotify’s ‘Storyline’ Feature Puts Creators in Charge of Their Own Narrative

May 15th, 2019 by

We are in an age when many artists and creators complain of their narrative intentions being twisted in the interest of pandering to algorithms, demographics, or stilted rollout strategies around marketing their new release. Still, one of the foundational services offered by full-service PR firms includes an client bio and one-sheet for the new release or product. How does our profession make peace with this disconnect?

Philip Morris’ Social Media Snafu Hurts Its Image Turnaround

May 14th, 2019 by

We can speculate about why Wells Fargo created bogus credit cards or the motivation other brands had for doing things they knew were wrong or even illegal. Tobacco giant Philip Morris International is trying to remake itself into a purveyor of smoke-less product. It says it wants to discourage teen smoking. Then why was it flouting its own rules and using young, attractive influencers to tout its cigarette alternative?

Ann Handley: Slow Down and Mind the Cockroaches

May 10th, 2019 by

It was a fitting message for the final speech of The Social Shake-Up. Though attendees were loaded with days of social media takeaways, they also were beginning to feel the effects of some great parties and a lot of shaking. Clad in a great suit, Ann Handley urged the crowd to slow down…strategically. Well received, Handley’s message was loaded with insightful tips about improving content creation.

Work-Life Balance: Moms Cannot Do It All, and That Is OK

May 10th, 2019 by

Jaime Primak Sullivan, star of “Jersey Belle” and president of Bridge and Tunnel Entertainment, shared the backstory to her success of her online video series #cawfeetawk at Social Shake-Up 2019. She also offered insights on adapting to the ever-changing nature of digital communications, all while being a working mom, and how to answer the question: “How do you do it all?”

Five Best Practices for Businesses on Instagram

May 10th, 2019 by

Instagram has long since graduated from being a platform for photographers and artists to share and display their work. Now a bona fide marketing, sales and recruiting tool for a range of brands, Instagram’s growth has eclipsed 1 billion active users. 5WPR chief Ronn Torossian offers five basic best practices that brands should bear in mind as they launch or seek to grow their Instagram presence.

signage for The Social Shake-Up

Social Media Crisis and Graphic Design Takeaways From Day One of The Social Shake-Up 2019

May 7th, 2019 by

On May 6, the 2019 Social Shake-Up Show in Atlanta kicked into high gear with a slew of hands-on workshops on social-adjacent topics from live streaming, to graphic design, to crisis management and more. Marketers and communications professionals working at a wide array of brands (Entertainment Tonight, Adobe and Kent State University, to name a few) offered attendees tips and tricks for more eye-popping designs, higher search rankings and better game plans for inevitable Twitter storms.

Why Facebook’s Promises of Privacy Reform Still Feel Insincere

May 3rd, 2019 by

The Facebook F8 developer conference always causes a stir. Mark Zuckerberg emerged from his social media hive to dish on the latest changes to Facebook apps and products, delivering a sense of excitement and certainty for shareholders, media and users alike. Zucks’s overriding message? “The Future is Private.”

Top KPIs and Metrics to Consider For Your Next Social Campaign

May 2nd, 2019 by

Social marketers often know what tools and resources are worth spending money on, but advocating for that budget, and working with the C-suite to allocate said budget, proves the greater challenge. We spoke with Rajesh Kari, Vice President and Business Leader at Infovision Social, about this exact matter ahead of his appearance at next week’s Social Shake-Up Show in Atlanta.

CRM graphic, techie layout

4 Ways to Rethink Your Customer Relationship Management Model on Social Media

May 2nd, 2019 by

Many brands provide options for customer support on social media. While some companies fall back on traditional customer care departments or call centers, in today’s digital, “customer experience first” world, successful brands realize that consumers expect more personalized engagement. Customers choose social media in order to avoid traditional calls or chats. What does that mean for developing social strategies that fulfill customer service needs and also provide a differentiated experience?

Platinum Honorees, Social Shake-Up Speakers See Speed, Authenticity, Analytics as Future Keys

May 1st, 2019 by

Our regular roundtable feature includes honorees from the 2018 PRNEWS Platinum PR awards and speakers from The Social Shake-Up. Among the questions we put to them: What qualities does a successful communicator need? With the onslaught of technology, how can brands ensure customers have a human experience? And what social media trends are you eager to learn more about during the Social Shake-Up?