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How to Leverage LLMs for Brand Reputation and Crisis Management

March 31st, 2025 by

Large Language Models (LLMs) offer functionality that’s helping marketers and PR pros raise the bar for modern brand reputation management. Here are ways brands can use them to monitor brand reputation with speed and at scale.

The date of April 1 is circled on the calendar close up. April Fool's Day

Burger King’s Left-handed Whopper and Other April Fools Fails to Learn From

March 28th, 2025 by

Think deeply about the potential impact to an audience. Not all April Fools brand jokes are good ones.

Signal app on phone, a free and open source instant messaging and calling application

PR Roundup: PR Lessons from the Signal Crisis, PR Employee Engagement and Job Satisfaction, UPS Launches Tariff Tool

March 27th, 2025 by

This week’s PR Roundup looks at the crisis issues surrounding the fallout from sending of government Signal messages to a journalist, a new study about PR employee engagement not reflecting job satisfaction, and how a new online tool created by UPS is helping to alleviate tariff stress for customers.

Close-up of young businessperson holding boxes of stuff after a job layoff

Navigating Layoff Communication—With or Without a Plan

March 26th, 2025 by

Downsizing staff is never easy, but how it’s communicated can define a company’s reputation both internally and externally.

PRNEWS Announces Winners of 2025 Digital Awards

March 25th, 2025 by

PRNEWS today announced the winners of its 2025 Digital Awards, which celebrates the most the most innovative and industry-altering digital campaigns and initiatives.

Red carpet between red velvet rope barriers showing a VIP walkway

The Benefits of Building a Velvet Rope Around Your Brand

March 25th, 2025 by

Whether a product or service is priced for the one percent or the everyday American, there are strategies to put in place to create a velvet rope around a brand to make your clientele feel like VIPs.

5 Key Takeaways from Muck Rack’s State of AI in PR Report

March 24th, 2025 by

As AI becomes more embedded in PR workflows, having a clear use case policy and providing proper training are essential. PR pros must also balance leveraging these tools and preserving the core skills that make great communicators—critical thinking, creativity, and relationship-building—so the next generation of PR talent isn’t left behind.

Bluesky Social and X app are displayed on an iPhone screen.

PR Roundup: Journos Pick Bluesky, Frontier Pokes Southwest Air, Forever 21 Bankruptcy Lessons

March 20th, 2025 by

This week’s PR Roundup explores the growth of journalists on Bluesky, bankruptcy communications in light of Forever 21 closing, and how brands like Frontier Airlines and Polestar are taking advantage of market changes with messaging.

Big group of multiracial journalists with microphones and other technological equipment having interview with middle-aged spokesperson in underlit studio.

Your CEO Might Not Be Your Best Spokesperson. Here’s Who Journalists Actually Want to Hear From

March 19th, 2025 by

Data from Edelman’s Trust Barometer shows only 30% of journalists say CEOs are the most credible voice for company information, which means 70% would rather hear from someone else.

In Times of Upheaval, Pick Up the Scalpel and Put Down the Sword

March 18th, 2025 by

As change and chaos grips our politics, and business leaders try to find their footing, the desire to take bold action can be tempting. In moments like these, however, that kind of thinking can be illusory—and seeking that sense of calm or catharsis for its own sake can lead to ill-advised short-term decision-making with long-term consequences for your brand.