Stories by PRNEWS

Most consumers are willing to tell businesses if they receive poor service, whether it’s by e-mail or social media, despite many not believing that companies take notice of—or care about—the feedback.

Less than a week after the Penn State University sexual abuse scandal broke in the media, Syracuse University is proactively working to handle allegations of sexual abuse on its own campus.

The Occupy movement is ushering in a new era of audience engagement, as the wellspring of anger in the general populace finds a new target—cable network E!.

With so many ways to engage and interact with a community on Facebook, it’s easy for a brand to lose track and leave fans by the wayside. Here are some tips to keep in mind so you don’t.

When launching a contest on Facebook, first ask yourself if the contest is likely to be shared by friends online, says Afdhel Aziz of Heineken USA.

When launching a contest on Facebook, first ask yourself if the contest is likely to be shared by friends online, says Afdhel Aziz of Heineken USA.

The regulatory and legislative environment is only going to get more heated in 2012, and the noise surrounding it is only going to get louder and more difficult to monitor and manage.

After an unsuccessful rebranding effort, Overstock.com reclaims its old name while offering little clarity to its customers.

Without the space shuttle program to regularly draw coverage, NASA puts its trust in Twitter and in the belief that if you see something cool, you will tell your friends.

New York City’s Mayor Mike Bloomberg hopes to prevent the Occupy movement violence plaguing other cities by allowing protesters to hang at Zuccotti Park—if they follow the rules.