President Trump’s June 29 tweets about “Morning Joe” hosts Mika Brzezinski and Joe Scarborough have generated plenty of outrage in the professional media, on social channels and in home kitchens across the land. In his… Continued
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Seth Arenstein
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Next Time You’re at an Industry Event, Apply These 5 Simple Rules
June 12th, 2017 by Diane SchwartzIn the course of your career, you’ll have attended dozens if not hundreds of industry events where – if you’re like most human attendees – you’ve exchanged business cards as if by rote, refilled your… Continued
Voice-Activated Communications Takes Next Step With Apple’s HomePod
June 6th, 2017 by Seth ArensteinUsually Apple’s Worldwide Developers Conference (WDC) is a no-brainer, page 1 story. That it’s been relegated to the business section in some sites and newspapers this week is a reflection of the severity of global news… Continued
3 Takeaways From a PR Pro on the Receiving End of Media Pitches
May 30th, 2017 by Steve GoldsteinAndrew Hayes, VP, corporate communications at Fifth Third Bank, has seen media relations from the other side, and he wasn’t too impressed by the view. After running his own PR agency for 10 years, he… Continued
A Good Cause Hopes to Break Through With Good PR on Mother’s Day
May 9th, 2017 by Seth ArensteinAs PR pros know, media exposure can be a double-edged sword. Most of the time the system works: Stories that deserve to be told are told, and people who make outlandish claims only to gain… Continued
Infusing a Little Analog Into Your Digital Life
May 8th, 2017 by Diane SchwartzImagine this: attendees at a conference are flocking to a table filled with greeting cards where they can choose among “thank you,” “happy birthday” and “congratulations” greetings, write something nice (hopefully), lick the envelope and… Continued
5 Tips for Brands New to Influencer Marketing
May 5th, 2017 by Steve GoldsteinGetting your brand covered fairly or favorably by a respected journalist in a respected media outlet—that’s what perceived authenticity used to be. It was the brass ring for communicators. Then the pool of full-time journalists… Continued
A Mad Bum Who Knows Crisis PR
April 25th, 2017 by Seth ArensteinWhy does a 27-year-old athlete without a college education know that the best way to head off a potential PR crisis is to be honest, while highly experienced CEOs and heads of multinational corporations, who’ve… Continued
Social Shake-Up Attendees Mostly Use Facebook & Twitter, But Are Concerned About What’s Next
April 19th, 2017 by Steve GoldsteinAs much as the wisest of the wise encourage us to live in the moment—counseling us that all that exists is this very moment and that focusing on yesterday and tomorrow deprive us of the… Continued
If Communications Were Easy, Everyone Would Do It Well
April 11th, 2017 by Seth Arenstein“Dying is easy, comedy is hard,” has been attributed to different people, from the actors Jack Lemmon and Gregory Peck to thespians Edmund Kean and Edmund Gwenn. Perhaps we can augment that aphorism: “Dying is… Continued
The 2 Things You Need to Know Now About Social Media
March 28th, 2017 by Diane SchwartzSocial media exposes many ironies, including the possibility that we are less social because of social media. Remember the days when we used our phone for talking, not typing? And when a friend was someone… Continued
How PR Measurement Can Put a Smile on Your Face
March 22nd, 2017 by Seth ArensteinIf economics is the dismal science, then measurement surely must make a compelling argument for being PR’s grim discipline. Similar to regular exercise and eating a balanced diet, measurement is something communicators know they should… Continued
How to Get Your Pitch Accepted and Eventually Rejected
March 14th, 2017 by Seth Arenstein“Journalists are grammar nerds.” – Kristen Page-Kirby, Senior Arts Editor, Washington Post Express “You don’t get a second chance to make a first impression.” – Attributed to several people, including: Will Rogers, Oscar Wilde, Mark… Continued
How to Lose a Customer and Tarnish Your Brand in One Easy (Mis)Step
March 13th, 2017 by Diane SchwartzRarely do I mess with cookies, except to eat them. But an experience over the last two weeks with a furniture retailer had me clearing the cookies from my computer. So annoyed was I by… Continued
Are You Addicted to Digital Devices? Take the Test
March 7th, 2017 by Steve GoldsteinPlease put down your smartphone for a moment (after reading this paragraph on your smartphone) and ask yourself if you’re addicted to your smartphone. You may try to weasel out of answering the question by… Continued
An Exemplary Life: The PR Lessons Anne Glauber Left us
March 1st, 2017 by Seth ArensteinThis was supposed to be a blog about another topic entirely. Yet the news we received late last night prompted a different blog. To set the scene: Your blogger had just returned from visiting a… Continued
Your Organization’s Under Attack? Respond Fast! Wait…Don’t Respond
February 23rd, 2017 by Steve Goldstein“Not every incident needs a response, but incidents that are ignored can lead to a bigger crisis.” This crisis management advice comes directly from Ernest DelBuono, senior strategist for strategic communications firm Levick. At its… Continued
Integration of Corporate Functions Remains Elusive—and That’s Where PR Comes In
February 14th, 2017 by Seth Arenstein“No man is an island entire of itself…” John Donne wrote in 1624. Ah, but get that man, or woman, to work and he or she can be positively insular. Large, public companies, midsize firms and… Continued
The Leadership Lesson from The Super Bowl
February 6th, 2017 by Diane SchwartzAs the Super Bowl went into overtime and the Patriots took the lead and won the Vince Lombardi Trophy, my husband looked over at me and did not say “Wow, that was amazing!” Nor did… Continued
Monterey Bay Aquarium’s PR Chief Sounds Warning for Organizations With No Crisis Plan
February 2nd, 2017 by Steve GoldsteinThis still-young year has felt like a midtown traffic scrum of competing, colliding crises, stoked by the overheated engine of a new presidential administration. Brands are nervously checking Twitter, seeing if the president has mentioned… Continued
PR Leaders Agree: It’s OK to Be a Bad-Ass
January 25th, 2017 by Diane SchwartzComing just days after the Women’s March, PR News’ Top Women in PR awards luncheon in NYC was an ebullient event that brought the PR industry together to celebrate female leadership and the individuals who’ve… Continued
Responding to Crises, Delta Provides Diversity Training to Cabin Crews
January 18th, 2017 by Seth ArensteinThere’s good news and bad news surrounding media reports Jan. 17 that Delta cabin personnel will be receiving diversity training. The good news, of course, is that the brand is providing important training to front-line… Continued
You Don’t Need Forrest Gump’s Mom for an Effective Live Video
January 10th, 2017 by Seth ArensteinEvery six months the Television Critics Association (TCA)—some 400 media folks who get paid to watch television and write, talk, tweet and blog about it—commandeers a Hollywood-area hotel for two to three weeks. During that time… Continued
4 Paths to Uninterrupted Writing Time
January 4th, 2017 by Steve GoldsteinReading and writing for uninterrupted stretches of time—and I consider five minutes to be an uninterrupted stretch of time—now seems like a rare, precious gift. This sad fact is a creativity and productivity killer. If… Continued
Extreme Calendaring: Here’s How to Boost Productivity Now
January 3rd, 2017 by Diane SchwartzShopping for a 2017 wall calendar for my office over the holiday break, I had a hard time deciding between the zoo animals in yoga poses, all things Tuscany, or an adult coloring calendar. My… Continued
How to Get Your CSR Story Covered, Even Now
December 28th, 2016 by Seth ArensteinIt’s OK to be of several minds on Corporate Social Responsibility (CSR), and especially at this time of year. Even communicators working in CSR can’t agree on exactly how to define it, a recent study… Continued
Delta, We Thank You and Your Competitors for the Crisis Management Test Cases
December 21st, 2016 by Steve GoldsteinIs there an industry more vulnerable to crises than the airline industry? On the one hand you have the usually catastrophic nature of airplane crashes and terrorist attacks; on the other you have on every… Continued
Anne Glauber: A PR Story for the Times and Time of Year
December 13th, 2016 by Seth ArensteinWhat would you do if you found out you had a life-threatening disease? Another question: What would you do with your life if you’d overcome the disease, at least for the time being? About two-and-a-half… Continued
How to Begin the Search for Your Brand’s Visual Identity
December 8th, 2016 by Steve GoldsteinTaco Bell is often held up as a brand that knows what it’s doing on social media. Before you follow Taco Bell on Snapchat and steal its ideas, take a look inward. Are burritos and… Continued
Do Your 3 Search Words Suck? Six Questions to Ponder Now
November 7th, 2016 by Diane SchwartzAt a networking event last week, an industry colleague asked me if I’ve ever Googled myself. She whispered the question to me as if to self-Google were verboten. Fortunately, we were interrupted by a mutual… Continued
Jared’s Crisis Lingers Over Subway
October 25th, 2016 by Seth ArensteinThere’s an old joke about why it’s good to use a credit card when you dine out. The punchline is that you can eat today and delay getting indigestion for four weeks, when your charge… Continued
9 Great Ideas From Award-Winning Communicators
October 21st, 2016 by Diane SchwartzBrands, in an effort to get out a shareable tweet or a super-likeable post, are often caught in a daily trap of shallow engagement with its communities. Your stakeholders — humans just like you and… Continued
Be Careful Around Those Microphones and Cameras
October 10th, 2016 by Seth ArensteinYou’re having a non-work-related party at your home Saturday night. Invited are neighbors, relatives and friends, including me, a journalist by day. We’re there to enjoy conversation, drinks, an elegant diner and a terrific view… Continued
Facebook Live for B2B Brands—the Why and the How
October 3rd, 2016 by Steve Goldstein“Either go live often, or don’t go live at all.” So says Bilal Morris, director of local social media strategy for iHeartRadio, about Facebook Live, the social media giant’s live broadcasting feature, which it just… Continued
Let’s Make Public Relations More Relevant
September 12th, 2016 by Diane SchwartzIt’s true – a lot of people just don’t understand what PR people do. They think it’s about pitching the media, chasing positive coverage, then rinsing and repeating. Certainly media relations is an important component… Continued
Digging Deeper on the EpiPen Crisis
August 31st, 2016 by Seth ArensteinYour first inclination when hearing the story about Mylan and its EpiPen is to categorize it. Put it in a place alongside similar tales. That’s normal. It’s what the human brain does to make sense of… Continued
How to Make Your Community the Heart of Your Content Strategy
August 16th, 2016 by Steve GoldsteinIf it’s your job to create and share content on behalf of a brand, then you know the feeling of shooting in the dark. You’re constantly asking yourself if an article or blog post idea… Continued
Did They Really Say That?
July 25th, 2016 by Seth ArensteinSay What? Item 1: Who knew? The contest in November is Lady and the Trump. But did you know thinking about it will influence how much Starbucks you drink? It’s true. A quick aside: During… Continued
How the 2016 Presidential Race May Change Brand Communications
July 22nd, 2016 by Steve GoldsteinBrand communicators seek to influence the undecided and convince them of the value of the product or service they’re representing. They try to accomplish this through third-party media coverage, the sharing of their own content… Continued
Eight Ideas to Unlearn this Summer: A Communicator’s Checklist
July 20th, 2016 by Diane SchwartzSand between your tanned toes and the relaxing sound of waves hitting the shore. Happy hour that begins at 4pm (it’s 5’oclock somewhere). Visiting new places. Dealing with crowds (literally, being able to deal with… Continued