Employees: Benefit Communications are Fringe at Best

All Sides Agree—Good Benefits Communications are Lacking: A study by Guardian Life Insurance Company of America finds that benefits communications are a point of contention with both employers and employees.

Fewer than 4 in 10 employers (37%) say that their benefits communications are very effective in helping employees make the right benefits decisions. Only 34% of employees say that the benefits communications they receive are very effective.

Other study highlights include:

  • 70% of employees who were able to receive benefits communications in their preferred channel said they were very confident in their benefits selections versus just 57% of those who did not. 

  • Workers who were able to enroll in their preferred channel were more satisfied with their overall benefits package (70%). 

  • During the enrollment period, workers want to receive their benefits communications through multiple channels. In fact, almost 20% of employees would like to receive benefits communications through six or more options.

  • 80% seek the ease and convenience of being able to sign up for benefits online so they can enroll when and where they choose.

Source: Guardian Life Insurance Company of America

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