Crisis Management

Sandwich with tuna, lettuce, slices of fresh tomatoes, scrambled eggs and mozzarella cheese on the white craft paper.

Subway’s Tuna Troubles Return, Reminding PR Pros to Monitor for Fishy Sentiment

June 29th, 2021 by

A revival of the “Subway tuna” controversy is the cyclical crisis that few PR pros want to see on their plate. Monitoring and dark pages can help, experts say.

Toyota provides weak response in regards to controversial political contributions

Toyota’s Response on Political Contributions Angers Consumers

June 28th, 2021 by

What a start to the week for anyone working for Toyota PR. Axios released a report late Sunday (June 27) regarding the car maker’s political donations, which were found to fund 37 donations to Republican election objectors. 


Effective Communication Can Overcome Vaccine Avoidance

June 23rd, 2021 by

The coronavirus vaccines were supposed to bring an end to the pandemic. Yet vaccine resistance continues to claim a significant portion of the population. Former Porter Novelli president Bill Novelli says communication can work, but it must overcome politics, distrust and misinformation.

American Airlines cancels flights, leads to angry customers

Cancelled Flights Highlight Importance of Customer Care

June 21st, 2021 by

While the travel industry is sure to appreciate a spike in sales, it’s also feeling the burden of carrying more passengers while attempting to rehire a workforce that COVID-19-related furloughs and early retirements tore apart.

Crisis Prep Fails When Leaders Won’t Change

June 15th, 2021 by

One of the biggest obstacles to effective crisis management is denial: company managers refuse to believe there is a risk that needs attention.   

an hourglass shows how PR pros need to work fast in a crisis

Getting Ahead of a Breaking Story, Reflecting on Niang Crisis

June 14th, 2021 by

Media relations can take a completely different turn when your client or organization becomes the target of media. Hamane Niang, the top official in international basketball, stepped down prior to the release of a New York Times abuse investigation yesterday.

Determining the Most Vital Information is a Key Step in a Crisis’ Early Moments

June 14th, 2021 by

In this dialogue we look at the initial moments of a crisis, when communicators and companies decide, ‘Are we in a crisis? Should we react? When? How?’ Our dialoguers are TV-reporters-turned-crisis-pros Scott Sayres, Honeywell’s director, global corporate communications, crisis, reputation and issues management, and T.J. Winick, SVP, Solomon, McCown & Cence.

Ellie Kemper’s Crisis Response: Too Little, Too Late or Just Right?

June 8th, 2021 by

While the response time may have caused some to question the integrity of the response, Gene Grabowski, partner, kglobal, said Kemper did an adequate job to cover that with her explanation.

Crisis Lessons from This Morning’s Broken Internet

June 8th, 2021 by

Some companies might have kept quiet about an early-morning internet outage. Instead, Fastly communicated consistently and clearly, offering updates on social. The result was that its version of things became the narrative. With the plethora of cyber attacks and data breaches, companies, especially service providers, should heed Fastly’s example of prompt, clear communication.

cyber hacker at computer

Lessons from the Call to #Boycott Companies with Ties to Israel

May 26th, 2021 by

Traditional social listening no longer is enough, brands and companies are discovering. Operating on the fringes of the web, factions spread false narratives that can lead to mainstream activity, such as boycotts. Without early knowledge of such activities’ origins, communicators and companies may miss the chance to respond promptly.