Stories by Joel Frey

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Offer Proactive Customer Care For Complaints at High Velocities

August 18th, 2009 by

On July 4, 2009, the New York Times ran a piece about public relations going through yet another dramatic shift. The upshot of the piece was that modern-day PR is no longer about building relationships… Continued

How to Offer Proactive Customer Care When Complaints Travel at High Velocities

August 3rd, 2009 by

On July 4, 2009, the New York Times ran a piece about public relations going through yet another dramatic shift. The upshot of the piece was that modern-day PR is no longer about building relationships… Continued