Jennifer TempleChief Communications OfficerHPE
[Editor’s Note: It’s difficult enough for internal communicators to maintain a corporate culture when employees are on site. For Jennifer Temple, CCO at HPE (Hewlett Packard Enterprise), internal communication now means connecting with homebound employees. And that’s likely to continue indefinitely. Half of HPE’s 62,000 global staff will continue to work from home after the pandemic, she reckons.
Temple believes basics, such as transparency and cadence, have facilitated communication with a segmented workforce during the pandemic. “Transparency is what matters most,” she says. “Even when we don’t have all the answers,” staff want to hear from leaders. Her remarks are lightly edited.]
PRNEWS: What have you learned about internal communication during COVID-19 so far?
Jennifer Temple: We had to create ways to provide more opportunities for employees to be heard as they adjusted to a remote work life. Working from home full-time eliminated the hallway conversations and impromptu encounters that can foster workplace relationships.
Right as offices began closing, we called on all our leaders to reach out to each team member, individually, at least once a week to check in and see how they’re doing and to offer any help they could provide.
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