The Snapchat statistics are tempting for even the most risk-averse brand communicator: 100 million daily active users; 10 billion videos watched daily, surpassing Facebook; more users than Twitter; 14% of smartphone users who are 35 or older are using Snapchat, a surprising number that is sure to grow. But can a brand communicator measure success on Snapchat? The lack of a good answer to that question may be keeping many brands away from the app.
Leslie Douglas, senior social media manager for PwC—the multinational audit and assurance, tax and consulting services company—has faced this tough question head-on as she has led her intrepid company onto Snapchat. Douglas, who will be speaking at the session "How to Create a Unique Experience on Snapchat and Build Your Brand" at PR News' Aug. 10 Big 4 Social Media Summit in San Francisco, lists the main challenges to measuring a brand's success on Snapchat:
- Limited insights
- Lacking in third-party analytics applications
- The difficulty of manual data tracking and analysis on Snapchat
The situation is not hopeless, according to Douglas. "By taking a closer look at the information Snapchat does provide, you can still find tangible metrics and learn how to effectively measure your Snapchat efforts," she says.
Leslie Douglas of PwC will show attendees at PR News' Aug. 10 Big 4 Social Media Summit in San Francisco where to find and how to calculate Snapchat metrics to help you show brand communications success on the app.
Here's what Douglas says you can, and should, measure on Snapchat, right now:
- Your Snapchat score, or the total number of snaps a user has sent or received. This can be tracked over time.
- Total unique views, or the number of people who have opened up the first frame in your Snapchat story for at least one second.
- Total story completions, or the number of people who have viewed your entire story.
- Story completion rate
- Total snaps
- Snap story length
Follow Leslie Douglas: @LWADouglas
Follow Steve Goldstein: @SGoldsteinAI