As target audiences change, the tools for engaging them evolve, and machines enable us to do our jobs faster and more accurately. Our core function remains the same, however. PR pros still will be responsible for creating stories that educate, influence and connect people with our organizations and brands. To thrive in 2020, communications professionals will need to become more creative, have strong cognitive flexibility, collaborate, be emotionally intelligent and develop the grit necessary to constantly challenge the status quo. Here are ways to start building these important skills now.
When Volkswagen sputtered in September with dieselgate, we had little trouble finding PR pros to opine about how VW could use the crisis to remake the brand through trust and transparency ( PRN, 9/28/2015). Similarly, trust and transparency were in play during a crisis management competition at PR News’ Digital PR & Marketing Conference on June 8 in Miami Beach. Crisis pros Pia De Lima, VP, corporate communcations, Western Union, and Allison Steinberg, communications strategist, ACLU, formulated a fictitious crisis scenario (below) and judged several teams’ crisis plans. The teams had 30 minutes to concoct their plans in pursuit of a $1,000 prize that PressPage—a sponsor of the conference, along with Business Wire, Cision and LexisNexis—provided.
Nonprofits may have more in common with B2B and B2C brands than one might think. This installment in our series detailing consumer engagement with U.S. brands on social platforms finds patterns similar to those seen earlier when the focus was engagement with B2C and B2B brands on Facebook (PRN, May 30 and June 6). Examination of exclusive data provided to PR News by Shareablee shows the most engaged B2B, B2C and nonprofit brands seem to be emphasizing quality over quantity as the number of posts in Q1 2016 was down compared to Q1 2015. As a result, consumer actions, which is defined as the sum of likes, shares and comments, also fell.
You have to hand it to Microsoft chief executive Satya Nadella. When he goes shopping, he comes heavy. Nadella plunked down $26 billion June 13 to acquire LinkedIn as a way to energize both companies. His hope, of course, is that the deal will be a win-win, with LinkedIn gaining cachet, scale and technology and Microsoft obtaining access to information about the mostly white-collar businesspeople who are LinkedIn’s stock and trade. Arriving at a stagnant Microsoft two years ago, Nadella has been pushing the brand to become friendlier to corporate customers. In this respect, LinkedIn and its 105 million monthly active users seems a good match. In all, LinkedIn claims 433 million members, or 433 million resumes, a juicy target for brand communicators.
For communicators looking to implement visual campaigns across the social spectrum, there’s no shortage of things to consider when building a measurement framework. Large multinational corporations like Oracle, for example, need to take into account which platforms have greater impact in various countries around the globe. Though many organizations don’t have to deal with this kind of complexity, there’s always the issue of making sure everyone is speaking the same measurement language.
There are several brands that have stood apart from the pack and created a cult-like following: millennial consumers who are rabid for new products, a brand experience to call their own and the status or lifestyle that the brand commands. These brands all have one thing in common: an outstanding social media presence that conveys to consumers an attractive brand lifestyle.
Optimizing content for traditional, typed-in search is not like learning how to find the right notes on a clarinet—the algorithms, unspoken rules and methodologies keep changing. Voice search is a whole new ballgame entirely. The phrases people use for voice searches tend to be different from written-out searches, and those content marketers who can adapt their content for voice searches are going to be the early winners in the race for brand visibility.
If you’re anxious to find out how best to reach your target demographic on Snapchat, you’re not alone in wondering where to start. Snapchat’s users expect authenticity and creativity, and the platform’s ephemeral content isn’t as associated with polished photos and videos as Instagram and Facebook. “Snapchat is the cool new kid on the social media block,” says Hannah Law, VP of strategy, Ogilvy & Mather Worldwide. “But don’t let that stop you from jumping in without a strategy.”
President Obama’s decision to announce his endorsement of Hillary Clinton on YouTube falls perfectly in line with how he’s conducted himself throughout his presidency. The president routinely speaks to the people on popular social channels like YouTube, Facebook, Twitter and Instagram. It’s all part of a carefully crafted strategy to increase government accessibility and transparency thought up by Obama, but orchestrated by a powerful digital team operating from the White House.
2015 PR News Salary Survey: PR Compensation and Benefits Report (click link to view)