Crisis Management

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San Diego Padres Commit PR Error in Response to Gay Men’s Chorus

May 23rd, 2016 by

There have been several years where the San Diego Padres haven’t been tantamount to futility in baseball. Founded in 1969, the club has managed 14 winning seasons and captured the National League pennant twice.

Still, reputations die hard. The Padres, who once played in embarrassing-looking chocolate-brown uniforms, did themselves little good over the weekend, botching an ostensibly positive show of diversity. The incident contains a plethora of PR lessons.

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McDonald’s and ‘The Founder’: What to Do When Your Brand’s in an Unsought Spotlight

May 20th, 2016 by

There have been lots of opportunities for McDonald’s to throw a legal wrench in the film about their founder and his questionable business ethics, if only to slow down or harass the filmmakers. But director John Lee Hancock says that McDonald’s has “made no attempt to interfere” with the movie. If your brand were undergoing a withering examination on the big screen, how would you react?

Issues Management Cheat Sheet

May 17th, 2016 by

Mitigating and Responding to Risk Here are some top-line tips for managing tough issues: Be prepared. No matter what your industry, there is a security “pain point” that you should 
consider. When creating a risk… Continued

The Week in PR

May 16th, 2016 by

We reported late last year that members of Chipotle’s brass mentioned during an investor conference that they were upset with the piecemeal way the Centers for Disease Control and Prevention (CDC) was reporting to the public about the brand’s cases of E. coli (PRN, Dec 14 & 21, 2015). Apparently the burrito maker also put its complaint in writing.

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6 Crisis Communications Tips To Help You Spot Impending Problems

May 9th, 2016 by

Here are some procedures to build an infrastructure that prepares you to monitor and use social media during crisis communication.

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Johnson & Johnson Fights Talc Ruling

May 3rd, 2016 by

In a May 2 jury verdict in Missouri, Johnson & Johnson was ordered to pay a plaintiff $55 million in a suit that alleges talc in the brand’s Baby Powder led to her contracting ovarian cancer. At the outset, it seems clear how J&J views the situation: an issue that requires action. The same day the jury returned its verdict, the J&J site published a blog post titled “4 Important Facts About the Safety of Talc.”

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3 Best Practices for When Crisis Strikes on Campus

May 2nd, 2016 by

Universities today seem to be more vulnerable than ever to reputational crises. Not only are they educational and research institutions, but they are also home to major athletic programs, Greek life communities, alumni organizations and political groups. It is all of these stakeholders that make universities not only strong but also vulnerable to the unexpected event that could cause significant damage to the institution’s reputation.

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Chick-fil-A’s Response Needs to Be as Sweet as Its Cookies

April 26th, 2016 by

Chick-fil-A wisely halted sales of its Chocolate Chunk Cookies when its supplier, CSM Bakery Solutions, informed it that the cookies contained a trace of peanuts in them. That’s in contrast to dietary information it supplies to customers at its restaurants and online that the cookies are peanut-free.

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8 Time-Tested Crisis Communications Tips You Can Adopt for Your Brand

April 25th, 2016 by

In potential crisis situations, UNOS invokes a crisis communications plan and involves UNOS executive staff members and elected officers.

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How PR Pros Can Shape a Brand’s Culture to Avert Looming Crises

April 18th, 2016 by

Every day, another organization finds its way into the headlines embroiled in a once-preventable crisis that threatens its reputation, financial health, even its very survival. In this age of instant global communication, no organization is immune. Entire companies and their stakeholders can suffer from the consequences of poor decisions made by people at every level of the organization. Often, powerful cultural influences in an organization disguise the warning signs that can identify smoldering issues that spell disaster.