The recent episode involving a Comcast customer service representative may be particularly cringe-worthy for communicators.
Brands are scrambling to adopt the longtime model of traditional publishers—know your audiences, provide them with highly relevant content and build a platform that can deliver the content in unique and efficient ways.
Here are five skills senior PR managers should develop, strengthen and employ in order to succeed in a digital age.
Trust is vital to your search visibility and your news content can provide that trust, if you learn how to write and optimize it correctly.
The most effective crisis team is one that has been chosen in advance based on a collection of behaviors and expertise exhibited by members of your organization.