Internal Communication

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Colin Powell’s Emails and Your Brand in the Post-Privacy World

September 15th, 2016 by

It’s getting to the point where we should start to doubt whether digital privacy is a reliable concept anymore. For PR professionals in particular, it’s time to put that doubt into practice in their internal communications. Email and Twitter DMs are not mediums where one can safely blow off steam or otherwise behave unprofessionally.

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Infographic: Better Communication Needed Between Employees, Organizations

August 22nd, 2016 by

Though performance varies from group to group, the overall verdict is that “organizations need to help their employees better align with their organization’s strategy.” Conflicting priorities at work, caused by too many initiatives happening simultaneously, cause employees to feel more connected to their profession in general than to the organization that employs them.

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6 Ways to Avoid Groupthink

August 15th, 2016 by

In the pursuit of harmony and minimizing conflict, people will often go along with the consensus of the group even if they have an alternative idea, or in more extreme cases, think the group’s idea is a bad one. Thus, even without any explicit repression, the opinions of the minority—or even the less-vocal majority—are not heard or taken into account. This is the problem that the term “groupthink” was coined in 1952 to address—”a perennial failing of mankind,” as coiner William H. Whyte, Jr. put it.

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How a Federal Laboratory’s Communications Team Tells Its Quarterly Story in One Cool Page

August 8th, 2016 by

The one-page document is a digestible way for senior leaders to view quarterly output. In addition to containing a slew of data, the infographic with the “high-tech look” scores points with the senior leaders.

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Did They Really Say That?

July 25th, 2016 by

Say What? Item 1: Who knew? The fact that you’re not sure whether you are loyal to Lady or the Trump influences how much Starbucks’ coffee you drink. It’s true. Starbucks got creative July 21 in explaining a sales-target miss, its third consecutive whiff. Starbucks’s officials said the quarter was an “anomaly,” owing to terror concerns around the world (sadly relevant), civil unrest (ditto) and political uncertainty in the U.S. (see, I told you—a presidential election reduces the American penchant for caffeinated libations).

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Internal Comms Breakdown as Kmart Employees Believe Brand Will Go Bankrupt

July 25th, 2016 by

Kmart employees believe the company is approaching bankruptcy and closing all its locations, despite comments indicating the opposite from its parent, Sears Holdings, Business Insider reported on July 23. After speaking to employees and reviewing an online message board that workers use to communicate with each other, Business Insider found that the recent implementation of “path to profitability” plans left many store-level employees fearing the worst.

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Six Tips to Help Communicators Engage With Remote Employees

July 18th, 2016 by

Many internal communicators have an idea of how to define a remote worker, but a consistent definition often is hard to find. While some believe a remote employee is anyone who does not work at headquarters, this is not really the case. Those who work in a company building, owned or leased, remain highly connected to the brand. The ability of internal communicators to reach them is relatively easy. Remote employees typically are telecommuting from home, embedded at customer sites or working in remote parts of the country. Reaching these employees can be tricky. It certainly is not impossible. A few simple and inexpensive tips will help internal communicators reach them.

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Mobile Tech Lags Behind for Company Intranets as Pressure Builds for IC Pros

June 27th, 2016 by

We live in a mobile world, so mobility is ubiquitous, right? Not so fast. While it’s true that many things are done via mobile apps, it’s not been the case with internal communications (IC). Even some top-flight technology companies are only just now introducing mobility to their intranets via smartphone apps in response to employee demand.

Pacific Northwest Laboratory Communications-IT Org Chart

June 15th, 2016 by

Pacific Northwest Laboratory comms-IT org chart (click link to view)

Circa 1946: Vice-presidents of Delaware Corporation sitting at table in board room.  (Photo by Jerry Cooke/The LIFE Picture Collection/Getty Images)

Look Around You: What Don’t You See?

May 23rd, 2016 by

When you look closely at the things and people you’re surrounded by every day at work, do you get the sense that maybe you need to call shenanigans? Are all the portraits hanging in the company lobby of male leaders? Do your team members look and think an awful lot like you? When reviewing a candidate’s resume, do you make assumptions based on the person’s name or address?