Crisis Management

After Virgin Galactic Crash, Richard Branson Shows How to Communicate in Crisis

November 3rd, 2014 by

In times of crisis, especially deadly ones, having a strong leader is the best—perhaps the only—remedy for emotional deflation. In Virgin Galactic’s case, Richard Branson didn’t leave his company wanting.

PR Lessons for Dealing With a Protracted Crisis

November 3rd, 2014 by

When people are trying to sully your brand’s reputation without merit, keep a laser-like focus on the organization’s mission and vision.


Crisis Communications at Work in NYC Ebola Case

October 24th, 2014 by

Last night’s press conference to share information about New York City’s first Ebola case was a demonstration of crisis communications in action.

Dropbox Hack Raises Cloud Safety Questions, But Your Stuff Is Safe

October 14th, 2014 by

Dropbox says that stolen credentials posted to Pastebin on Monday were not taken from their servers but from an unspecified third-party. After last week’s Snapchat hack, there is reason to worry about the future safety of your information.

Human Face Needed in Ebola Crisis Management Effort in U.S.

October 13th, 2014 by

As fears of an Ebola epidemic rise in the U.S., politicians and journalists have been asking who exactly is in charge of fighting the disease here and communicating key messages.

After a Scandal, PR is Only as Effective as the Reforms

October 13th, 2014 by

The Secret Service has been hammered by the media since 2009 because of the string of embarrassing security breaches that have put the agency’s credibility in jeopardy. The latest episode happened September 19, when an armed intruder jumped over the White House fence and ran into the residence.

UPS, FedEx Seek Change in Holiday Shopping Message

October 3rd, 2014 by

UPS and FedEx are trying to change the message to keep this holiday shopping season from turning into chaos. But will retailers go along?

Nicole Hall

Walmart Blames Tracy Morgan for Not Wearing Seatbelt in June Crash

September 30th, 2014 by

“Keep Tracy Morgan’s name out of headlines,” would be one of the more blameless strategies Walmart could have adopted. But on Monday, the company filed federal court papers claiming that Morgan’s injuries were caused by his failure to wear a seatbelt.

PR Insider: Navigating a Crisis in Public and Private Organizations

September 29th, 2014 by

Figuring out how to best handle a PR crisis depends in part on whether your client is a public company, private company or non-public organization like an NGO.

Demonstrating PR’s Value to C-Suite Executives

September 29th, 2014 by

In our hyperconnected world, little is hidden from the public view. Most CEOs understand this, but they may benefit from an update on how the scope of public relations has broadened to meet the new stakeholder reality.