One rash tweet could get you into big trouble if you don’t carefully examine your own words.
It’s a lot cheaper to prepare than it is to react. Smart companies should be setting up political war rooms around potentially controversial issues.
The most successful crisis response plans deliver all the best attributes of an involuntary reflex.
With so many patient records compromised, the hack remains the largest healthcare data breach to date. Unfortunately, more mayhem aimed at healthcare data seems likely.
As communications pros we know that storytelling can be a powerful tool.
The Wounded Warrior Project hasn’t been slow in addressing the allegations against them. But they’re not out of the woods yet.
During a crisis, ask the right questions, say the right things, and do each at the right time.
During the opening days of 2016, a hot new startup company, Lumosity, was hit with a $2 million fine for false advertising
While each situation is unique, the importance of effective communication in these instances isn’t.