Each year, the Institute for Crisis Management (ICM) tracks crisis-related news stories, classifying them as “sudden” or “smoldering” and putting them into one of 16 categories for its annual report.
Crisis Management
SolarWinds, Peloton Show Importance of Seeing Crisis as Long-Term Endeavor
August 17th, 2021 by Seth Arensteinjust when you thought cyber would recede from the news cycle after it dominated the June Summit between President Joe Biden and Russian leader Vladimir Putin, Russian hacking returned it to the headlines.
Dark Sites Can Help Brands Shed Light for Stakeholders During a Crisis
August 17th, 2021 by Sophie MaerowitzDoes your company have a process to shift gears quickly on its web site when a crisis hits? If not, during a grave incident or crisis your site might continue doing business as usual, loaded with upbeat content and imagery.
Red Cross Wildfire Communication: Meeting People Where They Are
August 12th, 2021 by Nicole SchumanOne organization remains top of mind when it comes to disaster response—the Red Cross. If anything, these disasters showcase how essential communications are to a crisis.
Crisis Pros Enter Our Scenario and Show How Preparation Saves Valuable Time
August 11th, 2021 by Seth ArensteinKen Fields, SVP and senior partner, Americas crisis lead, at FleishmanHillard, and Ben LaBolt, partner, Bully Pulpit Interactive, often ‘parachute’ into a crisis. We asked them what they like to see when they get there. In short, the answer was preparation. Companies with a crisis infrastructure, a set of plans and procedures and a well-practiced team will be several steps ahead when outside crisis pros arrive.
After Beloved Central Park Owl is Killed, PR Response Fails to Take Flight
August 9th, 2021 by Sophie MaerowitzAfter a beloved staple of New York City wildlife was killed, online responses ranged from grief to outright ire at the Central Park Conservancy for not taking responsibility. Emotional tone and accountability are key in moments like these, as PR pros know.
Disney Attacks Scarlett Johansson Instead of the Facts
August 9th, 2021 by Thom Weidlich and Eric RoseDisney attacked popular actress Scarlett Johansson as money-hungry during a pandemic. Instead, Disney ended up hurting its reputation.
Employee Comms Best Practices for Crisis in Light of SmileDirectClub Shooting
August 3rd, 2021 by Nicole SchumanDuring these tense times, employee communication remains a top priority for communicators. Whether it’s discussing changes to ever-evolving COVID protocols or delivering clear, consistent communication regarding procedures for employee safety, public relations professionals need to be prepared with a lot more words than “thoughts and prayers.”
[VIDEO] Lindsay Swanson of Visit Anaheim Talks Travel and Tourism PR
July 21st, 2021 by Nicole SchumanPRNEWS Live welcomed Lindsay Swanson, Communications Director at Visit Anaheim. Swanson will discuss PR efforts surrounding tourism and reopening and how the industry has endured in light of the pandemic.
A Crisis Audit is the Best Way to Prepare for Leadership Debacles
July 20th, 2021 by Nicole SchumanA tweet, statement or leaked email from the likes of Elon Musk, Mark Zuckerberg and former CEOs John Schnatter (Papa John’s) John Schnatter and Travis Kalanick (Uber) could make or break a company’s reputation. Regardless of your organization’s size, preparing for leadership gaffes is an essential part of any PR pro’s job.