Crisis Leaders Need Emotional Intelligence

Reading McDonald’s CEO Chris Kempczinski’s ill-conceived comments about recent shooting deaths of two children in Chicago (including one in a McDonald’s drive-thru) prompted thoughts of the Emotional Intelligence Quotient, or EQ.

Kempczinski created a crisis for the iconic company with a callous text to Chicago Mayor Lori Lightfoot. He followed with a lukewarm apology.

Bill Murphy, Jr., in Inc., explores how the CEO’s lack of emotional intelligence created a firestorm and calls for Kempczinski to resign after a two-year stint.

In a text to the mayor, Kempczinski wrote, “With both, the parents failed those kids...which I know is something you can’t say. Even harder to fix.”

In other words, Kempczinski blames the parents for their kids’ deaths.

Kempczinski showed a serious lack of emotional intelligence, Murphy, Jr., argues.


Access to all Crisis Insider articles, quarterly reports and valuable blueprints for crisis management.


Per Month Lowest Price


Best Value!

Unlimited access to all Premium and Crisis Insider articles and monthly reports.

First Year Offer


Per Month


Unlimited access to all Premium digital intelligence, 10-year web archive and monthly reports.

Save $140 With Annual Subscription


Per Month