Crisis Management

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Lessons from the Call to #Boycott Companies with Ties to Israel

May 26th, 2021 by

Traditional social listening no longer is enough, brands and companies are discovering. Operating on the fringes of the web, factions spread false narratives that can lead to mainstream activity, such as boycotts. Without early knowledge of such activities’ origins, communicators and companies may miss the chance to respond promptly.

It’s Not Confusing That Americans are Confused about Masks

May 19th, 2021 by

Americans are confused about the recent CDC announcement on masks. That they are confused about another coronavirus-related message is not surprising. Even Dr. Fauci says it’s not the public’s fault. Years from now historians will view the pandemic through the prism of communication.

Terms You Need to Know [May 2021]

May 18th, 2021 by

Each month, we look at new terms picking up steam in the crisis landscape. In this month’s Buzz Box, we explain “Cryptoviral Extortion” and “Internet of Behavior.”

If Everyone Knows How to Respond to Crisis, Why Are So Many Fumbled?

May 18th, 2021 by

With so much reporting of how botched crisis response can harm companies and organizations, why do we continue to see so many crises mishandled? Crisis veterans Ayme Zemke and Gene Grabowski dive into this complex topic.

Kiosk outside of Hamilton the musical in New York City

Broadway Announces Return With United Front

May 11th, 2021 by

The Great White Way will shine again. And an eager, informed audience will help in its return. Today on Good Morning America cast members from shows Hamilton, Wicked and The Lion King announced a Sept. 14 restart of performances. The good news comes after theaters darkened for the past year due to COVID-19. 

Lessons from Peloton’s Treadmill Recall Reminiscent of Other Crises

May 6th, 2021 by

From a PR viewpoint, Peloton is a good news/bad news story. First, the relatively good news. Peloton apologized yesterday (May 5) for failing to act promptly on reports that its secondary line of equipment, treadmills,… Continued

A Fast Fall from Grace: Lessons from Trader Joe’s Labor Woes and the Power of Twitter

May 5th, 2021 by

This case study on Trader Joe’s shows how quickly organizations, even those with very good reputations, can find themselves in a PR mess, particularly when leadership seems out of touch with stakeholders and the forces of social media and public opinion become involved

Out of Touch: The Super League and Hollywood Foreign Press Association

May 5th, 2021 by

There are a number of organizations that are not in tune with their constituencies. The most obvious recent example is the European Super League, which went from a press release to dissolution in four days. It took longer for all the problems plaguing the Hollywood Foreign Press Association (HFPA) and its signature awards, the Golden Globes, to emerge. But both PR disasters resulted from being totally out of touch with stakeholders.

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Don’t Bombard the C-Suite: Shoulder the Worry and Keep Volatile Leaders Calm

April 20th, 2021 by

The idea for this month’s Crisis Dialogue springs from something we hear often from crisis pros: ‘That person/company is difficult.’ So, we talked with Chanel Cathey, founder/CEO, CJC Insights, LLC, and Daniel Roberts, a corporate crisis specialist, about handling uncooperative executives during a crisis.

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Tesla Crash Response Shows What Happens When You Ditch PR

April 19th, 2021 by

On April 17, two men were killed in an autonomous Tesla crash in Harris County, Texas. The company has so far stayed mum—perhaps because no PR pros were around to pick up the phone. There’s little question as to why Tesla has stayed so silent: The company disbanded its PR team in October 2020.