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messenger kids

Facebook Launches ‘Messenger Kids’ for Children Under 13

December 4th, 2017 by

Launching Dec. 4 on iOS in the U.S., Messenger Kids is focused on kids 13 and under who want a fun way to communicate with friends or family. The number one concern, of course, is privacy and safety, and Facebook has done its research to ensure that this app will address everything parents are worried about.

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Woman Who Flipped Off Trump’s Motorcade Fired for Violating Social Media Policy

November 6th, 2017 by

Juli Briskman, who worked in marketing and communications, was fired from Akima LLC for using the photo of her flipping-off President Trump’s motorcade as her profile photo. While we don’t know Akima’s exact social media policy, many companies have taken similar actions—in the eyes of employers, an employee’s personal social media pages reflect on a company.

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Pizza Wars: Attack of the Papa John’s Competitors

November 3rd, 2017 by

When Papa John’s blamed its declining sales on the issue of NFL players kneeling during the national anthem, many found the correlation hard to believe. DiGiorno Pizza saw the opportunity to call them out for it on Twitter and did not hold back, while Pizza Hut subtly thrust itself into the spotlight.

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8 Days Later, #MeToo Movement Expands Well Beyond Entertainment Industry

October 23rd, 2017 by

In the eight days since actress Alyssa Milano’s original tweet, the #MeToo movement has brought to light the presence of sexual harassment and assault in many industries and there seems to be no end in sight. With the issue affecting so many women, it’s hard to know which industries or companies will be highlighted next or if any will remain untouched.

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IBM’s 5 Questions to Ask Before Approaching Social Customer Care

October 19th, 2017 by

Social media has opened a new frontier in customer service, allowing communicators to find and respond directly to customers in real time. But it has also made customer service something of a spectator sport. Speaking at PR News’ Digital PR & Marketing Summit in Miami, Brandi Boatner, social & influencer communications lead at IBM, shared a few critical questions to ask to determine whether social customer care is right for your brand.

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How St. Jude Children’s Research Hospital Uses Instagram to Make Science Fun

September 29th, 2017 by

For Carrie Strehlau, turning a complex subject into an engaging story is part of her everyday challenge. Strehlau, a senior social media specialist at St. Jude Children’s Research Hospital, has found Instagram Stories to be a great vehicle for highlighting and humanizing the hospital’s work. In this Q&A, she shares her approach to the platform, how she measures success and why spontaneity can be just as important as prep work when it comes to Instagram Stories.

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3 Ways to Break Your PR Silo and Land Better Media Coverage

September 29th, 2017 by

As PR practitioners, it’s easy to forget the multitude of ways that other fields—such as social media and influencer marketing—can improve and enhance other core aspects of the job, such as media relations. Social media can offer a treasure trove of stories because it brings you closer to those who are using and loving your product. And influencers can also make for great brand ambassadors on platforms other than social media. Here are three ways you can mine these areas to take your storytelling to the next level.

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Why SAP Sees Influencer Marketing as a Long-Term Relationship

September 15th, 2017 by

As a communications professional, so much of the job is based on building relationships, whether it’s creating trust with journalists or speaking directly to your audience on social media. The same applies to influencer marketing—building relationships is key, but it’s just as critical to maintain those relationships over the long haul, says Amisha Gandhi, head of global influencer marketing for enterprise software giant SAP.

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How IBM Does Social Customer Care, With a Little Help From Watson

September 8th, 2017 by

We’ve all read stories of an angry customer tweeting at an airline or a restaurant because they had a bad experience. But social customer care is about so much more than just dealing with irate customers, says Brandi Boatner, a digital experience manager with IBM. We recently sat down with Boatner during a Facebook Live session to pick her brain on how social customer care is evolving—and how IBM is using artificial intelligence to bolster the process.

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On Snapchat, Meeting the Audience Halfway Is Key

September 1st, 2017 by

Like any good friendship, the relationship between a brand and its audience on Snapchat should be a two-way street. Matt Johnston, executive director of video at Rodale, worked directly with Snap Inc. to build a Discover platform from scratch. Here, he shares his tips and tactics for how to meet your audience halfway on Snapchat to keep the eager tapper glued to your story.