It’s time for communicators to sharpen their pencils, dust off their notebooks and pay close attention to the world of NIL.
Archive:
Discarding Crisis PR Tenets That Were Effective During the Ice Age
August 10th, 2022 by Arthur SolomonIt’s great to have experienced crisis communicators. Yet some traditional crisis response tactics no longer work. Here are a few.
Crisis Experts on Diffusing Conflicts at the Thanksgiving Dinner Table
November 23rd, 2021 by Nicole SchumanWith experience in crisis, PR professionals may have to utilize their own tactics when it comes to diffusing an all-out brawl at a Thanksgiving family gathering.
Governor Cuomo Fumbles PR Response as Allegations Grow
March 2nd, 2021 by Sophie MaerowitzA trio of women has come forward with sexual harassment allegations against New York Gov. Andrew M. Cuomo, a PR nightmare for his office to say the least. For someone who was hailed as a great communicator during the early months of the pandemic, the governor has responded ineffectively. We asked PR pros what they would have done differently.
A Peek Inside a Crisis War Room From Chicago Navy Pier’s Top Communicator
February 23rd, 2021 by Sophie MaerowitzWe hear from Payal Patel, communications director at Chicago’s Navy Pier on her communications philosophy, building a crisis communications war room and PR’s role in the tourism industry’s recovery.
For Hilton, Crisis Planning and Flexibility Prove Key in Uncertain Times
February 9th, 2021 by Sophie MaerowitzNigel Glennie, VP, global communications at Hilton, offers insight into the communication side of the hard-hit travel and tourism industry and a preview of what he’ll be sharing during PRNEWS’ Crisis Management Virtual Event next month.
The Case for Cancelling the Phrase ‘We Missed the Mark’ in Apologies
February 11th, 2020 by Mark RenfreeNo matter the size of your company, mistakes happen, issues occur. Once there you have several options. You can own the situation, apologize heartily and announce a plan of action. Or you could say nothing and hope the situation remains a secret. Last, you could issue a weak apology and hope the whole thing blows over. PRNEWS Crisis and Measurement Summit speaker Bobby Amirshahi, SVP at Univision, explains the good, the bad and the ugly of crisis apologia.
Can Google’s Open Culture Deal with its Secretive Side?
January 25th, 2019 by Seth ArensteinThe bar is raised when a company prides itself on its open culture and encourages employee feedback. Google is discovering that corporate culture is a living creature that needs care and feeding. Some of the activities the company is alleged to have done seem to run counter to the image Google seeks to create.
Who’s Monitoring Your Social Channels During the Holidays?
December 13th, 2018 by Seth ArensteinThe holiday season is here and many are making merry away from their desks. Yet social engagement doesn’t end, not even on Christmas, says Emma Monks, Crisp’s head of trust and safety. In fact, more social messages are sent to retailers during the holidays than at any other time. Here are a few ways brands can mind their social channels and reduce risk during the holidays.
Pret A Manger Reaffirms Commitment to Labeling After Second Death
October 8th, 2018 by Hayley JenningsHealthy fast-food chain Pret A Manger is in hot water after reports on Oct. 7 that another customer died from an allergic reaction to a Pret food item, making this the second account of an allergen-related death at the chain within the past two years. The brand seems to be reacting correctly, though.